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Search the box below to find knowledge articles, browse ticket types, or ask GrotBot 2.0 (our AI assistant) anything. Use the Grafana Wiki and Grafana License Manager (GLM) buttons above for the wiki and app access.","logoUrl","https://firebasestorage.googleapis.com/v0/b/trnout-co.appspot.com/o/u-grafana-mz2ss%2Fportal-logos%2FGrafana-logo-gradient.png?alt=media","fontFamily","system","primaryColor","#fb9d5a","darkThemeAccentColor","homepageBannerFileId","homepageBannerTextColor","white","allowDirectTicketCreation",{"_15":113,"_55":114,"_109":115},{"_15":107,"_55":108,"_109":110},"b25a65e5-a580-4a39-9197-55515ad94a50","CAB","ticketTypeIds",[111,112],"23df75ee-a42f-4011-91e6-64a7a35928f8","e5f1946c-2964-4ad5-863e-3ea3a7c0b7d2","37b67c45-eefd-43b0-a5b7-89887daf93ed","IT Operations",[116,117,118,119,120,121,122,123,124,125,126,127,128,129],"8f3b06c5-bf66-4973-895c-7ac7c80e7065","288c0ff2-983e-4d9f-b77d-f3bb78ec3226","a2ea1c8a-6904-4284-89ae-c7600a82af5a","776f16ca-3211-40e4-bd1f-3945daf3032a","d5d93707-41c2-4177-b375-c8f3ea9bb250","0eba4be6-343b-42e7-9fd5-c08caa4f195d","a5e55e72-7d04-4dd8-bdaa-e734f4a834c5","50960aef-1b5a-46f7-9122-ff4372286508","7522720c-28ba-4d25-936c-84442070658d","4da284a4-e6ce-4a5e-9653-9a3b3b99332c","ec2b2707-62e7-4479-9f2d-c53131155116","7157f90d-3d6d-407a-a579-ae160d57cbed","4ce0470a-13dd-45b2-a130-9decc3f14a25","6f6b5584-855e-46a5-adb2-fa668ab49242",{"_90":139,"_133":140,"_135":141,"_137":138},{"_90":132,"_133":134,"_135":136,"_137":138},"Grafana License Manager","link","https://glm.grafana-ops.net/","icon","key","buttonStyle","primary","Grafana Wiki","https://wiki.grafana-ops.net/","globe","6297f5fa-77b1-4dbe-b7d8-a56e9b31a450","e504945d-b3eb-43d1-a4ca-5e5347143d6b","a471eed8-7bdc-4dc4-ac5f-7f6eef4557ee","32873ca8-306c-4d2d-b6ab-9128217c66d9","cspNonce","2a2133dcfb65a1d0c971268141d420c7b4c7537fe7ae79258a4aac1667d14814","firebaseConfig",{"_1415":1416,"_1417":25,"_177":277},"session",{"_1410":1411,"_1412":23},"inAppChat","mixpanelToken","cc23843c498db1553f595eae3fae57d7","sentryDsn","https://cd638f7e7e056e6e02d1d91f09ba2fa9@o563911.ingest.us.sentry.io/4510302612946944","environment","prd","theme","isMac","isEmbed","embedConfig","userProfile","projects",[1395,1396],"articles",[1029,1030,1031,1032,1033,1034,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1047,1048,1049,1050,1051,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071,1072,1073,1074,1075,1076,1077,1078,1079,1080,1081,1082,1083,1084,1085,1086,1087,1088,1089,1090,1091,1092,1093,1094,1095,1096,1097,1098,1099,1100,1101],"collections",[172,173],"uncategorizedArticles",[],{"_55":114,"_174":214,"_92":-5,"_135":-5,"_176":-5,"_177":144,"_178":215,"_180":216,"_15":217,"_17":18,"_182":218,"_166":219,"_185":220},{"_55":108,"_174":175,"_92":-5,"_135":-5,"_176":-5,"_177":145,"_178":179,"_180":179,"_15":181,"_17":18,"_182":183,"_166":184,"_185":186},"slug","cab","parentId","projectId","createdAt","2026-07-16T15:42:46.178Z","updatedAt","75b613e5-d6d0-4a38-9a91-70dd5e3d7ae0","articleCount",2,[187,188],"subCollections",[],{"_90":205,"_174":206,"_191":-5,"_192":207,"_194":181,"_177":145,"_178":208,"_180":209,"_15":210,"_17":18,"_198":211,"_200":-5,"_201":212,"_203":213},{"_90":189,"_174":190,"_191":-5,"_192":193,"_194":181,"_177":145,"_178":195,"_180":196,"_15":197,"_17":18,"_198":199,"_200":-5,"_201":202,"_203":204},"What Is CAB (Change Approval Board)?","what-is-cab-change-approval-board","url","content","# Summary\n\nGrafana's Change Approval Board (CAB) is a process for ensuring production impacting changes are actively reviewed and approved/denied while ensuring audit tracking for troubleshooting.\n\nThis process is intended for internal impact review over the Grafana Employee environments, experiences, and automations. It is not intended for Organization/Customer-facing changes.\n\n---\n\n# Change Request (CR) Types\n\n- **Standard** - A day-to-day change with little to no impact and/or otherwise is a similarly and previously reviewed and approved change request. Does not require further approval and serves as an audit trail only.\n\n- **Minor** - The change request is expected to have minor impact and requires approval.\n\n- **Major** - The change request is expected to have a major impact and requires approval.\n\n- **Emergency** - The change request can not wait to be applied and should be performed as soon as possible with or without approval.\n\n---\n\n# When To Submit A Change Request (CR)\n\nSome common use cases for a Change Request are:\n\n- Workday changes the affect Employee data fields and downstream automations, i.e. jobFamily, title(s), etc\n\n- Toggling a setting in a production environment such as Okta, Google, etc that could impact a certain area/feature of a production platform\n\n- Modifying an existing company policy that affects the Employees, i.e. shortening the duration of a session timeout\n\n---\n\n# How To Submit A Change Request (CR)\n\n 1. Navigate to \\[the bot\\]\\[GrotBot 2.0\\] \n\n 2. If not already there, navigate to the Home tab\n\n 1. If in Agent mode, Approval requests or Escalations switch to My requests via the dropdown menu in the top right corner\n\n 3. Click Create Ticket\n\n 4. Choose the Project Change Approval Board (CAB)\n\n 5. Select the appropriate Ticket type depending on the approvals that your change request requires (IT Operations, Legal, Security)\n\n 6. Fill out all fields\n\n 7. Once completed, click Submit\n\n 8. Your change request will be processed to the appropriate approval group\n\n 9. Once your change request is approved, please complete the CR at the designated Implementation Timestamp\n\n10. Once your change request is completed, please be sure to go back to your CR and click ✅ Close\n\n---\n\n# Approval Process\n\n1. When a change request is submitted it will be processed by the appropriate agent group\n\n2. Results:\n\n 1. Approved: The requester and #cab will be notified and the ticket status will be updated to In Progress and the assignee will be updated to the agent that made the approval decision. The requester should come back and mark the ticket as ✅ Close upon completion\n\n 2. Denied: The requester and #cab will be notified and the ticket status will be updated to Closed and the assignee will be updated to the agent that made the approval decision.\n\n---\n\n# Post-Approval Process\n\n- Once your change request (CR) is approved, you should complete the requested action at the designated Implementation Timestamp \n\n- Upon completion of the change request, the requester should go back to the initial request and mark it ✅ Close\n\n---\n\n# What If My CR Is Denied?\n\n![](/api/knowledge-base/images/2d68bcce-fc22-496c-af43-b0ecc17e542e)\n\n- JK: Contact the user that made the decision 🙂\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","collectionId","2026-06-05T17:14:22.610Z","2026-08-06T16:27:58.945Z","6fec2c4b-d85c-4b24-9a3b-fdf21270fdad","collectionPath",[],"hostedUrl","userGroups",[],"channels",[],"How To Submit A Change Request (CR)","how-do-i-submit-a-change-request-cr","# Slack\n\n1. Navigate to [GrotBot](http://grafana-itops-testing.slack.com/team/U0AEJJW6NKT)\n2. Click `Open App`\n3. Click `Create Ticket`\n4. Select Project `CAB - Change Approval Board`\n5. Select Ticket Type `Change Request`\n6. Fill out the form\n\n---\n\n# Web Portal\n\n1. Fill out this [form](https://helpdesk2.grafana.com/submit/23df75ee-a42f-4011-91e6-64a7a35928f8)\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-06-05T17:14:58.417Z","2026-07-16T17:10:19.214Z","d63f5ba2-2580-4f64-9796-9c21ec6ec335",[],[],[],"it-ops-docs","2026-06-05T18:02:32.083Z","2026-07-16T15:40:19.868Z","1b299f0d-aadd-479b-8a2b-cd2c5104bd9d",0,[],[221,222,223,224,225,226,227,228,229,230,231,232],{"_55":1013,"_174":1014,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":1015,"_180":1015,"_15":1016,"_17":18,"_182":237,"_166":1017,"_185":1018},{"_55":977,"_174":978,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":979,"_180":979,"_15":980,"_17":18,"_182":981,"_166":982,"_185":983},{"_55":913,"_174":914,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":915,"_180":915,"_15":916,"_17":18,"_182":237,"_166":917,"_185":918},{"_55":858,"_174":859,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":860,"_180":860,"_15":861,"_17":18,"_182":678,"_166":862,"_185":863},{"_55":730,"_174":731,"_92":732,"_135":-5,"_176":217,"_177":144,"_178":733,"_180":733,"_15":734,"_17":18,"_182":735,"_166":736,"_185":737},{"_55":674,"_174":675,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":676,"_180":676,"_15":677,"_17":18,"_182":678,"_166":679,"_185":680},{"_55":608,"_174":609,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":610,"_180":610,"_15":611,"_17":18,"_182":328,"_166":612,"_185":613},{"_55":391,"_174":392,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":393,"_180":393,"_15":394,"_17":18,"_182":395,"_166":396,"_185":397},{"_55":323,"_174":324,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":325,"_180":326,"_15":327,"_17":18,"_182":328,"_166":329,"_185":330},{"_55":276,"_174":277,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":278,"_180":278,"_15":279,"_17":18,"_182":280,"_166":281,"_185":282},{"_55":250,"_174":251,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":252,"_180":252,"_15":253,"_17":18,"_182":183,"_166":254,"_185":255},{"_55":233,"_174":234,"_92":-5,"_135":-5,"_176":217,"_177":144,"_178":235,"_180":235,"_15":236,"_17":18,"_182":237,"_166":238,"_185":239},"Zoom","zoom","2026-07-15T20:22:19.581Z","e23099d7-9072-4f11-ad96-044ba60e8689",1,[240],[],{"_90":241,"_174":242,"_191":-5,"_192":243,"_194":236,"_177":144,"_178":244,"_180":245,"_15":246,"_17":18,"_198":247,"_200":-5,"_201":248,"_203":249},"Zoom Security Settings User Guide","how-to-user-guide-for-zoom-security-settings","# Summary\n\nAn overview of the Zoom security options a host can use to prevent disruption in a meeting, act during a meeting, and report inappropriate behaviour to Zoom.\n\n@[youtube]()\n\n---\n\n# PREVENT\n\n*Hosts can use all prevention methods below at the same time!*\n\n### Waiting Rooms\n\nA waiting room places all of your participants in a virtual room until you let them in (all or one by one) after reviewing their names and pictures (if available).\n\n### Passcode Requirement\n\nIf enabled, Zoom automatically generates a passcode, and participants must have it to enter the meeting or webinar. \n\n### Authentication Requirement\n\nIf enabled, **Authentication to Join** requires participants to be logged into a verified Zoom account or (optionally) logged into a Zoom account associated with a specific organization’s domain, such as [Zoom.us](http://Zoom.us). \n\n---\n\n# ACT\n\n- **Lock A Meeting**\n- **Remove A Participant**\n- **Suspend Participant Activities**\n\nIn the main meeting toolbar, click the **Shield** icon. This menu is only shown to the meeting host. \n\n- **Lock** the meeting with a single click so that no one else can join.\n\n- **Remove a Participant**. They can’t rejoin unless **Allow removed participants to rejoin** is enabled in your personal meeting settings within the web portal.\n\n- **Suspend Participant Activities** to simultaneously mute everyone, stop video and screen sharing, hide profile pictures, disable chat and Zoom Apps, and lock the meeting.\n\n---\n\n# REPORT\n\n- **Zoom Trust & Safety**\n\nReport suspected inappropriate behavior to Zoom’s Trust & Safety team during a meeting by clicking the smaller shield in the upper left corner of the main meeting window and then **Report**. \n\nThe host can select which participants they would like to report, include any written details, and add attachments.\n\n- Or, click **More** next to any individual in the Participants list and then **Report**.\n\n- Or, if you don’t have time during the session, click **Meetings** or **Webinars** in the Zoom web portal, then the Previous tab. Hover over a meeting or webinar, then click **Report to Zoom**.\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-06-23T09:18:40.536Z","2026-08-27T07:01:21.421Z","726bf3c8-6362-4780-afec-c4559a27c998",[],[],[],"User Lifecyle","user-lifecyle","2026-08-03T13:58:16.609Z","bbaed5eb-08ea-49be-a9a6-0a18549da757",[256,257],[],{"_90":267,"_174":268,"_191":-5,"_192":269,"_194":253,"_177":144,"_178":270,"_180":271,"_15":272,"_17":18,"_198":273,"_200":-5,"_201":274,"_203":275},{"_90":258,"_174":259,"_191":-5,"_192":260,"_194":253,"_177":144,"_178":261,"_180":262,"_15":263,"_17":18,"_198":264,"_200":-5,"_201":265,"_203":266},"Onboarding Process","onboarding-process","# Summary\n\n![image.png](/api/knowledge-base/images/53e70eee-e4b0-4960-a3a6-c0a747494bc3)\n\nAn overview of how new users are onboarded into Grafana accounts and systems, how to correct an email address, and how supplier and contractor access is handled.\n\n---\n\n# Getting Started\n\nOnce a user accepts their offer letter and has an official start date the People Team will enter the necessary data into Workday. In the 24 hours leading up to the start date, the user will receive an Okta account activation email sent to their personal email listed in Workday. Once activated, the user will be automatically added to any default applications based on various fields such as job family, job focus, job title, cost center, etc. and able to access their work email, slack account, and more.\n\n---\n\n# Requesting A Change Of Email Address\n\nIf a user notices that their email is incorrect they should first reach out to People Team to initiate the rename process. People Team will then inform IT Operations and IT Operations will coordinate with the user to ensure active sessions are logged out and necessary manual updates are applied.\n\n---\n\n# Supplier / Contractor Access\n\nAnyone that requires access to Grafana accounts and systems **must** go through the People Team for proper onboarding and offboarding.\n\n---\n\n*Last Reviewed: 08.03.2026 by AJ Tomko*","2026-08-03T14:03:52.797Z","2026-08-27T07:15:48.264Z","bf6eb98b-fbb5-4ea3-a926-18daf7d7208e",[],[],[],"Offboarding Process","offboarding-process","# Summary\n\n![image.png](/api/knowledge-base/images/21bef708-c293-49bd-bbe5-888b298323d9)\n\nWhat happens automatically when a Grafanista leaves: account deactivation timing, how Google Mail, Calendar, and Drive access is handed to the manager, and device retention.\n\n---\n\n# Last Day\n\nOnce a user and Grafana have mutually agreed to part ways the user will retain their access until their Workday \"Last Working Day\". The first sync following this day will cause the user account to be de-activated and trigger the automated offboarding process.\n\n---\n\n# Google Mail, Calendar, and Drive\n\nOnce a user has been deactivated the automated offboarding process will perform the following:\n\n- Mail access will be delegated to the manager\n- Calendar access will be delegated to the manager\n- Drive folders and files will be transferred to the manager and available in a new folder labeled \"Transferred from \\[user.name@domain.com\\]\"\n\n---\n\n# Device Retention\n\nPlease work with your manager and People Team to decide if you are eligible for device retention subject to device wipe.\n\n---\n\n*Last Reviewed: 08.03.2026 by AJ Tomko*","2026-08-03T14:09:09.883Z","2026-08-27T07:16:01.650Z","899ce2d0-fd9f-4e8c-8104-ec615ed51914",[],[],[],"Unthread","unthread","2026-07-15T20:29:51.881Z","88182ae3-c1b4-4e6c-bde6-948bbb35b365",4,[283,284,285,286],[],{"_90":314,"_174":315,"_191":-5,"_192":316,"_194":279,"_177":144,"_178":317,"_180":318,"_15":319,"_17":18,"_198":320,"_200":-5,"_201":321,"_203":322},{"_90":305,"_174":306,"_191":-5,"_192":307,"_194":279,"_177":144,"_178":308,"_180":309,"_15":310,"_17":18,"_198":311,"_200":-5,"_201":312,"_203":313},{"_90":296,"_174":297,"_191":-5,"_192":298,"_194":279,"_177":144,"_178":299,"_180":300,"_15":301,"_17":18,"_198":302,"_200":-5,"_201":303,"_203":304},{"_90":287,"_174":288,"_191":-5,"_192":289,"_194":279,"_177":144,"_178":290,"_180":291,"_15":292,"_17":18,"_198":293,"_200":-5,"_201":294,"_203":295},"Unthread General Usage","unthread-general-usage","# Summary\n\nHow agents work tickets in Unthread — creating Ticket Types and Agent Groups, assigning, responding, changing status, merging, escalating, resolving, moving, and searching, plus delegates and canned responses. Where a task can be done from either surface, both are documented: Slack (via **GrotBot 2.0**) and the web portal at [grafana.unthread.io](https://grafana.unthread.io).\n\nVendor reference: [Introduction to Unthread](https://docs.unthread.io/docs/introduction-to-unthread/introduction)\n\n---\n\n# Creating a \"Ticket Type\"\n\n1. Navigate to your team's **\\[Project\\] → Setup**.\n2. Click **Ticket Types & Custom Fields**.\n3. Click **New Ticket Type**.\n4. Fill out the appropriate fields:\n - **Name**, **Description**, and any desired AI Configuration changes.\n - Add any necessary **Custom Fields** — these can be dropdown selection, text, multi-select, etc.\n - If you need a Custom Field marked as **REQUIRED**, toggle that setting *after* creation.\n5. Configure the desired **Visibility** for this Ticket Type:\n - **Hidden**\n - **Display Only**\n - **Submittable** — this may also be conditionally visible, i.e. User Group is \\[Unthread User Group\\].\n6. Once satisfied with the results, click **Create**.\n\n---\n\n# Creating an \"Agent Group\"\n\n1. Navigate to your team's **\\[Project\\] → Setup**.\n2. Click **User Groups**.\n3. Click **Create user group**.\n4. Prefix the name with your Project name, i.e. `IT Operations - Tier 1`.\n - This prefix is desired because all Unthread Groups are displayed at the global level, so the prefix allows clean identification of which Project the Agent Group belongs to.\n5. Filter group membership as desired.\n - At the time of writing the best means of doing this is likely just User = A, then User = B, and so forth. Once we move to a full production implementation this may become easier if/when connected to Okta, to take advantage of existing user groups which are typically automated.\n6. Add a **Description** to the Agent Group.\n7. Click **Save**.\n\n---\n\n# Assigning \"Agent\" To Ticket via Slack\n\n1. First and foremost, tickets may be configured with **Auto-assign to first responder** as desired in **\\[Project\\] → Setup → Project Settings**.\n2. Navigate to **GrotBot 2.0**.\n3. If not already there, navigate to the **Home** tab.\n4. Ensure that in the top right corner you are in **Agent mode**.\n5. If set to the **Assigned to me** filter, change to **Unassigned** to review open tickets in your team's queue.\n6. Click the ellipsis (**. . .**) to the right of a ticket.\n7. Click **Manage Conversation Details**.\n8. Under **Assignee**, choose an Agent, or select **Assign to me**.\n\n---\n\n# Assigning \"Agent\" To Ticket via UI\n\n1. Navigate to your team's **\\[Project\\] → Conversations**.\n - In the top left, click **Assigned to me** and change to **Unassigned**.\n - Alternatively, use **Inbox → Unassigned**.\n2. Click into the desired ticket/conversation.\n3. Under **Assignee**, choose the desired Agent or **Assign to me**.\n\n---\n\n# Responding To Ticket via Slack\n\n1. Navigate to **GrotBot 2.0**.\n2. If not already there, navigate to the **Home** tab.\n3. Ensure that in the top right corner you are in **Agent mode**.\n4. Locate the desired ticket(s) with **Status = Needs Response**.\n5. Click **View conversation #XX**.\n - This will expand the conversation thread on the right.\n6. Respond to the requester.\n - To add a private note for Agents, use **Add private note** at the top of the thread.\n\n---\n\n# Responding To Ticket via UI\n\n1. Navigate to [the Web Portal](https://grafana.unthread.io).\n2. Navigate to your team's **\\[Project\\] → Conversations**.\n3. Locate the desired ticket(s) with **Status = Needs Response** and click into it.\n - Default Inbox View can be modified.\n - Inbox Layout can be modified to your preferred style: **Kanban**, **Table**, or **Sidebar**.\n4. Compose your message.\n - Switch the response to **Internal Note** to add a private note for Agents.\n5. Click **Send**.\n\n---\n\n# Changing Ticket Status\n\n1. See **Responding To Ticket** (via Slack / via UI) as applicable for navigating to the desired ticket(s).\n2. Change the **Status** as desired:\n - **Needs Response** — the typical state for when the Agent has responded and it is now the Requester's responsibility to respond.\n - **In Progress** — the typical state for when the Requester has responded and it is now the Agent's responsibility to respond.\n - **On Hold** — the typical state for when a ticket is placed on hold for an extended duration, typically due to a blocker, license procurement, a specific date, or an action outside of either the Agent's or Requester's control.\n - **Closed** — the typical state for when a ticket has been deemed completed.\n\n---\n\n# Merging Ticket\n\n1. See **Responding To Ticket** (via Slack / via UI) as applicable for navigating to the desired ticket(s).\n2. Click the ellipsis (**. . .**) and:\n - **Via Slack** — **Manage conversation details** → ellipsis (**. . .**) → **Merge with other conversation**.\n - **Via UI** — **Merge conversation into…**\n\n---\n\n# Escalating Ticket\n\n1. First and foremost, ensure that the escalation process is created:\n - Navigate to your team's **\\[Project\\] → Setup → Escalations**.\n - Configure **Priority** as desired.\n - Configure **Assignee** as desired. If not already completed, prefer an Agent Group here as opposed to specifying individuals.\n - Configure **Post thread to Slack channel** as desired.\n\n---\n\n# Handling Escalated Ticket\n\n1. **Via Slack**\n - Navigate to \\[the bot\\] **GrotBot 2.0**.\n - If not already there, navigate to the **Home** tab.\n - In the top right corner, change the view to **Escalations**.\n - Use the ellipsis (**. . .**) to **Acknowledge**, **Mark Resolved**, or **Reassign** the escalation.\n - Handle the escalated ticket accordingly.\n2. **Via UI**\n - Navigate to [the Web Portal](https://grafana.unthread.io).\n - Navigate to your **Inbox → Escalations**.\n - Uncheck the **Assigned to me** box at the top to review all pending escalations.\n\n---\n\n# Resolving Ticket\n\nOnce a ticket has been completed:\n\n1. **Via Slack**\n - Use **Agent mode** in \\[the bot\\]'s **Home** tab, click the ellipsis (**. . .**) and choose **Close conversation**.\n - Alternatively, click **View conversation #XXX**, locate the \\[bot\\] message where the ticket was created, and choose **✅ Close**.\n - If your project is configured for emojis, you may also simply react to the thread with ✅ (or the configured emoji) to close.\n2. **Via UI**\n - Navigate to the Web Portal and locate the desired ticket(s).\n - Upon sending your final message, you may opt to **Send and close**.\n - Alternatively, simply change the **Status** to **Closed**.\n\n---\n\n# Moving Ticket To A Different \"Project\"\n\n1. When a ticket is deemed applicable to a different Project (team/department), the ticket can be moved by locating the Ticket → ellipsis (**. . .**) → **Transfer to Project**.\n\n---\n\n# Searching For Tickets\n\n1. Navigate to [the Web Portal](https://grafana.unthread.io).\n2. In the top right corner, click into **Search or run command…**\n3. Search for the ticket via:\n - Conversation number, i.e. `#12345`\n - Context, i.e. \\[insert application name\\]\n - Filter by **Submitter is \\[insert requester name\\]**\n\n> **Note:** At the time of writing this should be run in the **Inbox → All** section for best results. Running it in **Inbox → Assigned to me** will not remove the assigned-to-me filter, and running it in **Escalations** or **Approvals** results in crashing the page. — Bug fix TBD —\n\n---\n\n# Adding Private Notes via Slack\n\n- See **Responding To Ticket via Slack** above — use **Add private note** at the top of the thread.\n\n---\n\n# Adding Private Notes via UI\n\n- See **Responding To Ticket via UI** above — switch the response to **Internal Note**.\n\n---\n\n# Setting A Delegate, i.e. OOO\n\nVendor reference: [Tips & tricks for managing your inbox](https://docs.unthread.io/docs/managing-your-inbox/tips-tricks-for-managing-your-inbox)\n\n1. **Via Slack**\n - Navigate to \\[the bot\\] **GrotBot 2.0**.\n - If not already there, navigate to the **Home** tab.\n - In the top right corner, change the view to **Agent mode**.\n - Click the cogwheel (⚙️).\n - Locate **Select a backup user (optional)** and enter the desired user.\n2. **Via UI**\n - Navigate to [the Web Portal](https://grafana.unthread.io).\n - Click your avatar in the top right corner → **Profile**.\n - Under **Backup rep**, enter the desired user.\n - Click **Save**.\n\n---\n\n# Creating a \"Canned Response\" (Template)\n\n1. Navigate to [the Web Portal](https://grafana.unthread.io).\n2. Navigate to your team's **\\[Project\\] → Setup → Templates**.\n3. In the top right, click **Create Slack template**.\n4. Format as desired and click **Save**.\n\n---\n\n# Using a \"Canned Response\" (Template)\n\n1. Navigate to [the Web Portal](https://grafana.unthread.io).\n2. Navigate to your team's **\\[Project\\] → Conversations**.\n3. Locate the ticket(s) requiring a canned response.\n4. At the bottom of the page, where you would typically respond, click **Insert Template** and choose the desired canned response.\n\n---\n\n*Last Reviewed: 08.24.2026 by AJ Tomko*\n\n*Source: [Design Doc: Moveworks and Freshservice Migration](https://docs.google.com/document/d/1d_p6oyB_JhoaZLd6EysIgntsph8_qhSKxb68fh0_6iE/edit) — General Usage → Tickets*","2026-08-24T13:47:36.691Z","2026-08-27T07:02:03.355Z","5a80f431-37f2-4035-af7b-92391ffcd6d3",[],[],[],"GrotBot 2.0 FAQs","faqs","# Summary\n\nAnswers to the questions GrotBot 2.0 is asked most often, grouped by topic.\n\n---\n\n# Accounts & App Access\n\n---\n\n### Is this app supported by IT?\n\nSome applications are owned by other teams (Platform, AppCore, GTM Tools, Data & Analytics, CX, People Ops, Finance). Check [What Applications Are Supported By Other Teams?](https://helpdesk2.grafana.com/docs/it-ops-docs/glm-app-access/what-applications-are-supported-by-teams) before opening an IT ticket. It lists the right channel or contact for each.\n\n---\n\n### How do I get access to \\[Cloud/Dashboard\\]? (AWS, Azure, GCP)\n\nCloud platform access is managed through Okta squad groups. Ask your manager to add you to the appropriate squad group(s). If you run into issues or need manual setup, you can post in the #platform-infrasec-chat channel.\n\n---\n\n### Can I get admin access to the Grafana.com portal, grafana-com admin API access, or admin permissions in the staff portal?\n\nEveryone is granted Viewer access by default. If you need Admin access, please reach out to the #platform channel.\n\n---\n\n### How do I log into the Grafana Wiki?\n\nClick the \"Internal Wiki\" tile on your Okta dashboard, then click the \"Okta\" button below the password field instead of signing in with a username and password. If issues arise, ignore your Okta browser extension at the top right.\n\n---\n\n### How do I get access to LinkedIn Sales Navigator?\n\nEnsure your Grafana email is set to Primary in your LinkedIn profile, then submit a ticket and select Application Access and then the LinkedIn product you want.\n\n---\n\n### How do I get access to Adyen?\n\nPlease submit the request through [this form](https://grafana.freshservice.com/support/catalog/items/350).\n\n---\n\n### How do I get access to Evisort?\n\nRequest it in GLM, where it's listed as \"Workday: Evisort\". Evisort is managed by the Legal team, so if you have the license but still can't access what you need, open a ticket and we'll coordinate with Legal.\n\n---\n\n### How do I get access to Xactly (CEA or Incent)?\n\nXactly is Finance's Incentive Compensation Management (ICM) tooling. There are two separate instances with different owners:\n\n- Xactly CEA: contact Lauren McClain (Finance). Finance manages the user list and sends the app invite; membership is handled through the Xactly-CEA-Users Okta group.\n- Xactly Incent: contact Chris Motto (Comp Team, Finance). Chris manages that instance's access and invites.\n\nIT Operations only manages the Okta SSO for these apps, not who gets access. So account creation, group membership, and first-time invites go to the Finance owners above. If you already have access and hit an SSO or login error, that part is IT. Open a ticket and include the error.\n\n---\n\n### How do I get access to Sumble?\n\nSumble is a GTM/sales tool and isn't integrated with Okta yet; please post in #gtm-tools-help.\n\n---\n\n### How do I get access to Grammarly?\n\nOpen a ticket and the IT team will assign you a license.\n\n---\n\n### How do I get access to GoLand or another JetBrains IDE?\n\nOpen a ticket and the IT team will manually assign you a license.\n\n---\n\n### Can I get Kahoot (or another quiz/trivia tool)?\n\nKahoot isn't currently managed by IT. If you need it for work, open a ZIP ticket via the Zip HQ tile in Okta to start the procurement process.\n\n---\n\n### How do I get access to Closefactor?\n\nClosefactor is provisioned automatically for AEs and AE Managers via Okta. If you're in one of those roles but don't see the tile, open a ticket and we'll get you added. Access outside those roles is handled manually on request.\n\n---\n\n### How do I get access to Common Room?\n\nCommon Room is not available to most GTM departments (e.g. Sales) due to privacy concerns.\n\n---\n\n### How can I get access to Socket / Socket.dev?\n\nAnyone in Engineering has access to Socket with the Contributor role by default. If you're in a different department or need a different role, open a ticket and let us know.\n\n---\n\n### Can I have access to the consumer-level claude.ai version?\n\nPersonal Claude.ai accounts using your Grafana email are no longer allowed.\n\n---\n\n### How do I get access to my team's resources in Timed Access\n\nPlease reach out to the #platform-infrasec-chat slack channel for help with access to the Time Access application or for requesting access to team resources. Ensure you have prepared justification from your management chain or team for your request.\n\n---\n\n**\\[Former employee\\]'s calendar events are still on the calendar / need removed/deleted**\n\nExiting employee's gmail, calendar, and drive are transferred to the manager during offboarding. Please contact the former employee's manager.\n\n---\n\n**Access to \\[former employee\\]'s google email/calendar/drive contents**\n\nExiting employee's gmail, calendar, and drive are transferred to the manager during offboarding. Please contact the former employee's manager.\n\n---\n\n# Okta & 1Password\n\n---\n\n### I got a new phone. How do I set up Okta Verify on it?\n\nIf you can still sign in to Okta (from your laptop or your old phone), go to your Okta dashboard, click your name, then Settings, and under Security Methods set up Okta Verify on the new phone; follow [the Okta Verify guide](https://helpdesk2.grafana.com/docs/it-ops-docs/okta/eb8d9803-f5af-4b00-9040-f41c061d75c0). If you no longer have your old phone and cannot authenticate at all, open a ticket and the IT team will reset your MFA factors so you can re-enroll. If it's an emergency, ping our on-call group with @oncall-itops\n\n---\n\n### I reinstalled Okta Verify, and now I'm stuck in a verification loop\n\nOpen a ticket, and the IT team will reset your Okta Verify factor so you can enroll cleanly. If it's an emergency, ping our on-call group with @oncall-itops\n\n---\n\n### I've never used 1Password (or it recognizes my email, but I have no password or Secret Key)\n\nYour 1Password invitation is sent automatically during onboarding, but sometimes the timing means it was never completed. Open a ticket and the IT team will resend your invitation so you can finish setting up. Once your account is set up, save your Emergency Kit somewhere safe - it contains your Secret Key, which you'll need on new devices. You can also [add Touch ID to unlock 1Password](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/how-to-add-your-touch-id-to-unlock-1password).\n\n---\n\n### I forgot my 1Password password (or lost my Emergency Kit)\n\nOpen a ticket, and the IT team will begin a recovery for your account. You'll receive an email confirming the recovery, and the IT team will complete it on their end. After that, you can sign in again. Be sure to save your new Emergency Kit somewhere safe, like Google Drive or another cloud storage provider (since Kolide will flag it if it's saved locally).\n\n---\n\n### How do I get access to a 1Password vault?\n\nAccess to the 1Password vault is controlled by the vault owner or manager, not the IT Operations team. You can reach out to the owner or manager directly or open an IT ticket that includes the vault name and your reason for access. We will refer you to the appropriate individual who can grant access.\n\n---\n\n# GitHub\n\n---\n\n### How do I get access to GitHub?\n\nAdd your GitHub username to your Workday profile. To do this, click your avatar, select \"Actions\", and at the bottom of the list under \"Additional Data\", click \"Edit\". If you don't already have a GitHub username, you can [create one here](https://github.com/signup). A few things to keep in mind:\n\n- Sync time: Allow up to 24 hours for systems to sync after updating Workday.\n- Accept the invitation: You'll receive a GitHub organization invitation via email. Accept it within 7 days, as invitations expire.\n- grafana-ps access: If you also need access to the Professional Services (grafana-ps) workspace, please open a ticket.\n- Access to other GitHub orgs: Please use GLM and if you don't see it listed there, the #platform-productivity-chat channel can assist.\n- Expired or missing invite: If your invitation expired, or you added your username to Workday and never received one, a new invite is NOT sent automatically. Open a ticket and the IT Operations team will manually re-trigger your invite.\n\n---\n\n### How do I get access to a private repository in GitHub?\n\nPlease submit [this FreshService form](https://grafana.freshservice.com/support/catalog/items/407). Repository access is handled by Platform Productivity. For questions, post in #platform-productivity-chat.\n\n---\n\n### Can I have access to GitHub Copilot?\n\nYes! Please fill out [this form](https://grafana.freshservice.com/support/catalog/items/409).\n\n---\n\n### Can I get a new custom GitHub app created?\n\nSure! Just fill out [this Freshservice form](https://grafana.freshservice.com/support/catalog/items/410) after you've performed the steps in [the instructions to create and transfer a GitHub app](https://github.com/grafana/deployment_tools/blob/master/docs/interacting-with-github-api.md).\n\n---\n\n# Security & Devices (Kolide)\n\n---\n\n### How do I uninstall BitDefender?\n\nPlease submit a ticket with your computer name and IP address, and a member of the IT team will work with you to uninstall BitDefender as soon as possible.\n\n---\n\n### Can I upgrade to (the latest and greatest) macOS?\n\nOur recommendation for major OS releases (e.g. macOS Ventura v13.0) is to wait at least 3 months before installing. However, please keep in mind that all security updates for minor OS releases (e.g. macOS Monterey v12.5.1) should be applied to the OS version you have installed as soon as possible. Kolide will only notify end users of minor OS releases for security updates.\n\n---\n\n### I received a suspicious/spam/phishing email! What do I do next?\n\nPlease mark the email as spam and delete it immediately. If you clicked any links or opened any attachments, reset your password and report it to itsecops-helpdesk@grafana.com as soon as possible.\n\n---\n\n### How do I remove a duplicate machine in Kolide?\n\nYou can send an email to itsecops-helpdesk@grafana.com and we'll take care of that for you, or you can post your request in the #it-help channel.\n\n---\n\n### How do I enable Full Disk access for Kolide?\n\nHave a look at [this how-to article](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/02fa2dd7-bfc0-4a87-a73a-2b8a25cb9631).\n\n---\n\n### Do I need to install antivirus software?\n\nIt depends on your operating system:\n\n- Mac: Xprotect is installed by default, which is acceptable. For enhanced protection, you can install Sophos by following [this guide](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/6698d895-0695-4df6-8341-96646db5b07a).\n- Windows: The built-in Windows Defender is acceptable. For enhanced protection, you can install Sophos by following [this guide](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/2d39a43c-b2df-4260-bf38-536426ee7914).\n- Linux: You'll need ClamAV, which Kolide will prompt you to set up. For enhanced protection, you can install Sophos by following [this guide](https://helpdesk2.grafana.com/docs/team-docs/it-operations-runbooks/tier-3-2/how-to-install-sophos-as-a-linux-user).\n\n---\n\n### How do I remove my old device from Kolide?\n\nFirst remove the Kolide agent using [this guide](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/how-to-remove-kolide-from-your-old-device), then post a message in the #it-help Slack channel to request that your device be removed from our Kolide portal.\n\n---\n\n### Kolide says my device fails a check I've already fixed (or \"recheck\" hangs)\n\nFirst make sure the fix is actually applied and the Kolide agent is running, then give it a few minutes, because rechecks are not instant. If Kolide still doesn't recognize the fix or the recheck hangs indefinitely, post in #kolide-device-trust-help or open a ticket with a screenshot of the failing check.\n\n---\n\n### How do I install Kolide on a new laptop?\n\nSearch for the Kolide app in Slack and begin the enrollment process from there, or wait for the Kolide bot to message you (this happens automatically within a few days of joining Slack). Then [register the device with KDT](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/ccec10b9-5521-49c0-b234-6ad8a867c562). If you're replacing an old laptop, also [remove Kolide from the old device](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/how-to-remove-kolide-from-your-old-device) and open a ticket to have it removed from the Kolide portal. Any issues: post in #kolide-device-trust-help or open a ticket.\n\n---\n\n### I'm on Linux with ClamAV running, but Kolide says it isn't\n\nPost in #kolide-device-trust-help or open a ticket with your distro and how ClamAV is running (e.g., clamonacc, clamd). The Kolide check can misdetect some Linux setups, and the IT team will help get it passing.\n\n---\n\n### I never received my Jamf enrollment email for my new Mac\n\nCheck your spam folder first. If it's not there, open a ticket (or post in #wdm-help), and the IT team will send a new enrollment invitation.\n\n---\n\n# Slack & Collaboration\n\n---\n\n### How can I create a Slack Webhook URL?\n\nSlack Webhook URLs are deprecated per Slack's advisory as a legacy custom integration. Instead, please [create a Slack App](https://api.slack.com/apps). If you run into any issues or have additional questions, please submit a ticket and a member of the IT team will get back to you as soon as possible.\n\n---\n\n### How do I make a private Slack channel public?\n\nOur 'IT Operations Automations' Slack bot has a useful command for this. Go to the channel that you wish to convert and type /makechannelpublic.\n\n---\n\n### How do I rename a Slack channel?\n\nOur 'IT Operations Automations' Slack bot has a useful command for this. Go to the channel that you wish to rename and type **/renamechannel** followed by the new channel name.\n\n---\n\n### How do I set up a Slack channel with an external customer or partner (Slack Connect)?\n\nYou can do this yourself. Create the channel (click \"+\" then \"Create a channel\" in the Channels section, and we typically name these starting with ext-, e.g. ext-customername-grafana), then use Slack Connect to invite the external people by their email addresses. When inviting, choose whether external members can just Post or can also Post & Invite others from their organization. If you'd rather have IT set it up, open a ticket with the channel name and the internal and external emails to invite.\n\n---\n\n### I sent a Slack Connect invite and the other person never received it\n\nSome Slack Connect invitations require admin approval before they go out. If your invite seems stuck, open a ticket with the channel name and the invitee's email, and we'll check for pending approvals.\n\n---\n\n### How do I rename, convert, or archive a Slack channel, or manage who runs it?\n\nTo rename a channel or make a private channel public, use the slash commands from our [Grafana Automations Bot (Hermes)](https://helpdesk2.grafana.com/docs/it-ops-docs/slack/what-is-grafana-automations-bot-hermes) directly in the channel. Archiving a channel or granting someone Channel Manager rights (rename, archive, convert, manage other managers) is done by IT. Open a ticket with the channel name and what you need.\n\n---\n\n### Do we have Slack Enterprise Search?\n\nWe do not, but you can use the \"Company Knowledge\" feature in ChatGPT and the \"Ask Grafana Labs\" feature in Claude.\n\n---\n\n### How do I access the Grafana shared calendars?\n\nHere are some useful Grafana shared calendars. Just follow the link and click the \"+\" button at the bottom to subscribe:\n\n- [Grafana Releases](https://calendar.google.com/calendar/embed?src=c_jucg0652fs79034d4680ojaeng%40group.calendar.google.com)\n- [Grafana Labs Events](https://calendar.google.com/calendar/embed?src=raintank.io_70ai1k34dnp220ok3rlpmg4l94%40group.calendar.google.com)\n- [Grafana Events](https://calendar.google.com/calendar/embed?src=grafana.com_a0hbqb2nutdnbbo3ptar3tnh40%40group.calendar.google.com)\n- [Grafana Team](https://calendar.google.com/calendar/embed?src=grafana.com_q9o2id1jo5826poardmj81mjkg%40group.calendar.google.com)\n- [Grafana Community](https://calendar.google.com/calendar/embed?src=grafana.com_n57lluqpn4h4edroeje6199o00%40group.calendar.google.com)\n\n---\n\n### How do I change Google Document file sensitivity labels?\n\nSee [this how-to article](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/e90dc90d-0a9b-425b-ab24-a3c00ec0aaa1).\n\n---\n\n### Why can't I see a Google shared drive I should have access to?\n\nGoogle Drive hides shared drives by default in our organization because we have over 1,000 users. In Google Drive, go to Shared drives and click \"Hidden shared drives\" to reveal them. If the drive still isn't there after unhiding, you may not have access yet. Open a ticket and we'll check.\n\n---\n\n### How do I set up a Microsoft Teams chat or channel with an external customer?\n\nOur Teams settings are open, so anyone with a Teams license can create or join chats and channels with external organizations, no approval needed on our side. First make sure you have a Teams license (self-service in GLM from your Okta dashboard). If you have a license and still can't join or respond to an external conversation, the restriction is usually on the other organization's side. Open a ticket and we'll help troubleshoot.\n\n---\n\n### How do I get access to my direct report's Zoom recordings after they left Grafana?\n\nOpen a ticket and include your direct report's email address, and we can transfer all recordings to you, which is currently the only option Zoom allows.\n\n---\n\n### How do I get added to an email alias or distribution list (e.g. team-name@grafana.com)?\n\nIt depends on how the group is managed. Some are Okta groups with a designated membership administrator (usually a manager or team lead), so ask them to add you. Others are Google Groups: go to groups.google.com, find the group, and check its Owners/Managers to see who to ask. If you can't tell who owns it, open a ticket with the group address, and we'll look it up.\n\n---\n\n### Can I customize or add to my Slack Job Title?\n\nJob titles are synced from Workday. If you have a concern with your Job Title please discuss this with your manager and People Team.\n\n---\n\n# Hardware & Workstations\n\n---\n\n### When am I eligible for a workstation refresh?\n\nEvery 3 years of tenure since your last workstation purchase, you can request a workstation and peripherals refresh. Submit a ticket and choose the Workstation & Peripherals Refresh form to get started. Before requesting, review [How to Spend Your Equipment Budget](https://docs.google.com/document/d/1hOjs4nMlTxuxcW607Vt3J1JeaEdePSTgGZ3DfRSmMaw/edit). Note that Grafana Labs owns all devices purchased with this budget and may request their return if you leave the company.\n\n---\n\n### What is the workstation refresh budget?\n\nThe standard budget is $2,000 USD (excluding taxes and shipping) with a minimum of 24GB RAM. For all R&D staff and those in Engineering, Architect, SE, FE, or QA positions, the budget is $4,000 USD with a minimum of 48GB RAM. Every workstation must include 3-Year Accidental Damage Protection (e.g., AppleCare+ or the Dell/Lenovo equivalent), which comes out of the same budget.\n\n---\n\n### What can I buy with the refresh budget?\n\nA workstation is required and must meet the minimum RAM, run Windows, macOS, or Linux, and support your role for the next 3 years. Approved peripherals include monitors, webcams, keyboards, mice, microphones, USB-C adapters, and required cables. Furniture (desks, chairs, lamps) is not covered.\n\n---\n\n### Can I pay the difference out of pocket for a more expensive workstation?\n\nNo. The workstation must be covered within the budget, which guarantees Grafana Labs fully owns the device. Purchases outside the budget are considered personal purchases.\n\n---\n\n### How is the refresh equipment ordered?\n\nAll purchases are completed by IT or through approved vendors. If you're in the USA, create an order at [Connection.com/grafana](https://www.connection.com/grafana) and the IT team will approve, purchase, and ship it to you. Outside the USA, fill out the request form and list your items with links to Apple or Amazon for your country (our preferred vendors). If that isn't possible in your country, note it in the form and the IT team will work with you to order your preferred equipment.\n\n---\n\n### What happens to my old workstation after a refresh?\n\nGrafana Labs owns all workstations, including your old one. The IT team will provide return instructions as part of your refresh.\n\n---\n\n### Can I get a refresh early if my workstation can't keep up?\n\nThe standard cycle is 3 years. If your workstation is genuinely blocking your work before then, open a ticket describing the issues and the IT team will review it case by case.\n\n---\n\n# AI Tools\n\n---\n\n### I hit my usage or spend limit in Claude (\"org is out of usage for the month\")\n\nUsage limits are set at the organization level and have been significantly increased, so this should be rare. If you do hit them, open a ticket so the IT team knows. Limits are raised centrally, and access resumes for everyone at once, so there is no need for each person to report it separately.\n\n---\n\n### I'm getting \"quota exceeded\" errors with an OpenAI API key\n\nOpenAI API quotas are managed at the organization level. Open a ticket with the project your key belongs to and the error message, and the IT team will review the quota.\n\n---\n\n### How do I request a new connector, plugin, or MCP server in Claude, ChatGPT, or Cursor?\n\nIf the connector is for a Sales/GTM tool (Gong, Salesforce, ZoomInfo, Lusha, Cognism, Seamless.ai, Clari, LinkedIn Sales Navigator, etc.), post in #gtm-tools-help first. The GTM Tools team owns those data sources and must approve the connection. If you are one of the GTM Tools approvers, your request is already approved: open a ticket and select AI Platforms. For Gong specifically, they recommend AirBud, which already provides preprocessed AI summaries of calls at no token cost.\n\nIf the request is for AirBud, post in #data-and-analytics first. The Data & Analytics team owns this data source and must approve the connection.\n\nFor everything else, open a ticket and select AI Platforms. To speed things up, include: which platform (Claude, ChatGPT, Cursor, etc.), whether the app you're connecting is already approved by Grafana, and for MCP servers, the server URL and how it authenticates. Never paste credentials (OAuth Client ID/Secret, API keys) into the ticket or chat. The IT team will arrange a secure handoff via 1Password.\n\n---\n\n### How can I get the tools for an existing Claude connector updated or the permissions changed, like \"Always Allow\"?\n\nIf new connector tools are added, open a ticket, and we'll configure those manually since they default to \"Blocked\". Let us know if the tools should be set to \"Always Allow\" or \"Needs Approval\" - generally, read-only actions (Read, List, Get) are \"Always Allow\" and destructive actions (Write, Update, Submit, Create, Delete) are \"Needs Approval\".\n\n---\n\n# Deprecated Tools\n\n---\n\n### How do I get access to Jira?\n\nWe've sunsetted Jira in favor of alternatives like GitHub Projects and Monday.com. If you'd like access to Monday, please submit a ticket and select Application Access and then choose Monday.\n\n---\n\n### How do I get access to BambooHR?\n\nBambooHR has been deprecated, as we've switched to using Workday as our HR platform.\n\n---\n\n### How do I get access to 15Five?\n\nWe're no longer using 15Five as a company. For any questions regarding OKRs, please contact your manager.\n\n---\n\n### How do I get access to Guru?\n\nGuru has been replaced by the Grafana Internal Wiki and GitHub.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-07-07T20:22:45.238Z","2026-09-04T14:09:10.352Z","7400b564-0684-4a56-94c2-359564dc421b",[],[],[],"Getting Started With Unthread: Onboarding, Tips, Tricks, And Project Management","unthread-tips-tricks-and-project-management","# Summary\n\nUnthread is Grafana's Unified Helpdesk. As such, there will be many teams using it so below you will find some tips and tricks to onboarding and managing your team's project to provide top tier support throughout the organization.\n\n***\n\n# Getting Started\n\nLooking to bring your team's intake process to Unthread? Or maybe you just want to further empower GrotBot to answer Grafanista questions without the need to manage tickets? Look no further! To get started, do the following:\n\n1. Fill out this [form](https://helpdesk2.grafana.com/submit/6f6b5584-855e-46a5-adb2-fa668ab49242) on the [Portal](https://helpdesk2.grafana.com)\n2. A team member will create your `Project` according to the form.\n - By default, we will configure this `Project` to be hidden from the Slack ticket creation menu and it will not be displayed on the [Portal](https://helpdesk2.grafana.com)\n - By default, all `Knowledge Articles` are published for `Public` `Visibility`! This means that articles you create will begin to respond to users if the bot decides that it is relevant to the inquiry. While in testing mode, it is recommended to scope your articles to your team, only exposing them once you are satisfied with results and ready to Go Live below\n3. At the time of writing, Agent Groups are manually managed and changes must be done by an Unthread `Owner`. IT Operations will be working to improve this to be based on Okta SCIM Groups where managers may then maintain their own team's access accordingly.\n - ⚠️ Please be sure to inform us if we should remove a user from your Agent Group in the meantime!\n\n***\n\n# Ticket Types & Custom Fields\n\n- A `Ticket Type` is essentially a category for requests\n- A `Custom Field` can be used on your `Ticket Type`\n\nUse these to build robust intake forms to capture all your desired information prior to ticket creation. Each `Custom Field` in the `Ticket Type` can be set as Optional, Required, as well as limited based on other selections. These `Ticket Types` and `Custom Fields` will be displayed in both Slack and the [Portal](https://helpdesk2.grafana.com).\n\n_⚠️ **NOTE:** If planning to use Ticket Types & Custom Fields with Unthread as your preferred intake tool, you **must** have a connected Slack channel for Triage. This should be a private channel made available to the same list of Agents in the Project._\n\n***\n\n# Conversations\n\n- A `Conversation` is essentially a \"Ticket\". Unthread is a Slack-first driven experience and as such refer to tickets as a `Conversation` occurring naturally within Slack.\n\n***\n\n# Channels\n\n- `Channels` consists of your intake entry points such as a\n - Slack channel, or\n - Inbound email\n\n***\n\n# Knowledge\n\n- `Knowledge Collections` are folders for `Knowledge Articles`\n- `Knowledge Articles` capture your projects knowledge to be displayed to Requester's, or scoped to Agent's, and will be used in AI chatbot responses as well as visible on the [Portal](https://helpdesk2.grafana.com) (as applicable: see Knowledge Article Training below)\n- `Knowledge Sources` are connectors to pull in `Knowledge Articles` from the desired source of truth. Using GitHub? No problem! Using Notion? No problem! Pull in your desired knowledge so you don't have to duplicate your work.\n\n***\n\n# Automations\n\n- An `Automation` is an action that is triggered either manually, from a conversation being created, an emoji reaction, and more. Use this powerful feature to further enhance your project's efficient routing, approval processes, and more!\n - Not seeing what you are looking for but know that it is possible? Try using the `Custom Function` action with the AI Wizard to create a powerful typescript custom automation that connects to your desired 3rd party tooling, API, etc.\n - ⚠️ If using a `Custom Function` be sure to store your secrets securely in `Automations` > `Configuration` > `Automation Secrets`\n\n***\n\n# 🛠️ Fine-Tuning The AI\n\nGrotBot can only be as smart as we make it! There are a few powerful tools at our disposal to ensure Grafanista's are responded to in the best way possible. Let's review some areas where we can do so.\n\n***\n\n# 🌏 Global AI Training\n\nGlobal settings are limited to Unthread Owner's and this role is only provided to a handful of select users due to the sensitive and confidential nature of some projects within the platform. If you feel that a change to the global setting is necessary, please open a ticket using this form and someone will get back to you as soon as possible.\n\n***\n\n# 🗒️ Project AI Training\n\nEach project has the ability to tune their AI as desired. Consider the following use cases:\n\n- Restricting responses to explicitly defined Knowledge Articles within your project\n- Directing users to another team's project if knowledge area overlaps or could be misdirected based on similar verbiage or cross-team responsibilities\n- Modifying the tone & empathy of your project's bot\n\nTo get started with Project AI Training, do the following:\n\n1. From the menu on the left, under `Your Projects` expand the desired `[Project]` that you wish to fine-tune\n2. Click `Setup`\n3. Go to `Project Settings`\n4. Write a detailed `AI Agent Instructions`\n\n***\n\n# 🎫 Ticket Type AI Training\n\nEach Ticket Type has the ability to tune their AI as desired. Consider the following use cases:\n\n- For IT Operations, we have many applications managed by Grafana License Manager (GLM). However, GLM does not cover all applications. We have trained our `Application Access` `Ticket Type` to properly identify what GLM does, or does not, offer and to choose this form accordingly based on its findings.\n- For IT Operations, we only have a very small list of responsibilities as it relates to GitHub, so we have trained our `Ticket Type` for `GitHub` to defer requests that we do not offer to the Platform Productivity team instead.\n- For IT Operations, we have an `AI Platforms` `Ticket Type`, however, this is not for access to AI. Most access is handled by GLM, so we have trained our `Ticket Type` to be selected not for access, but for settings changes, such as enabling a new connector.\n\nTo get started with Ticket Type AI Training, do the following:\n\n1. From the menu on the left, under `Your Projects` expand the desired `[Project]` that you wish to fine-tune\n2. Click `Setup`\n3. Under `Conversations` click `Ticket Types & Custom Fields`\n4. Click on the desired `[Ticket Type]` that you wish to fine-tune\n5. Under `AI Configuration` you will see\n 1. `AI Prompt` > `Custom AI Prompt Instructions`\n 1. Write a detailed instruction set for how you foresee your project's bot responding to end-users for this `[Ticket Type]`\n 2. `Identifying Ticket Type` > `Selection guidance for AI agents (private)`\n 1. Write a detailed instruction set for how you foresee your project's bot selecting this `[Ticket Type]` for end-users\n\n***\n\n# 📚 Knowledge Article Training\n\nEach project has the ability to maintain their own Knowledge Articles. Consider the following use cases:\n\n- Articles could be `Public` for all Grafanista knowledge\n- Articles could be scoped for your team's Agent Group only such as a Runbook on how to take administrative action for a request\n- Maybe a select subset of users would find this knowledge to be most valuable while others may not.\n\n`Visibility` can be scoped to prevent hallucination ensuring the best response for requesters. Maybe you only want these responses available to a specific Slack channel. Select the `Visibility` for your Knowledge Article that best suits the intended audience! To get started with Knowledge Article Training, do the following:\n\n1. From the menu on the left, under `Your Projects` expand the desired `[Project]` that you wish to fine-tune\n2. Click `Knowledge`\n3. **⚠️ IMPORTANT NOTES BEFORE YOU GO FURTHER**\n 1. By default, a `New Article` will be visible to all Grafanista's on the [Portal](https://helpdesk2.grafana.com).\n 2. It is recommended to use a `Collection` to categorize your Knowledge Articles.\n 1. If you do NOT wish for `Articles` in the `Collection` to be displayed on the [Portal](https://helpdesk2.grafana.com) be sure to **uncheck** the default option for `Include in live portals` > `Internal Portal`\n4. Click `+ New Collection` as applicable, setting the desired visibility according to the above notes. Give the collection a meaningful `Collection Name`, and optionally, a `Description` and `Collection Icon`\n5. Right-click the new `[Collection Name]` and select `+ New Article`\n6. Give your `Article` a meaningful name\n7. Continue to write a detailed `Article` below the title\n - Articles are in markdown format:\n - Use `#` for a `Header 1`\n - Use `##` for a `Header 2`\n - Use `###` for a `Header 3`\n - Use `---` for a horizontal divider\n - Alternatively, you can begin typing `/` to open the shortcut menu for additional features such as:\n - Inserting a Video, Youtube Video, Loom Video, Image\n - Inserting an Emoji ![grot-face-amazed](/api/knowledge-base/images/2f21d944-b1c1-496e-9aa1-fffa046adb7c)\n - And more!\n8. Be sure to scope the `Visibility` accordingly!\n9. Once you are done, click `Save` in the top-right\n\n***\n\n# 🤖 Testing The AI\n\nUnthread has an extremely powerful feature that can easily be missed and save you and your team some testing time! To get started, do the following:\n\n1. From the menu on the left, under `Your Projects` expand the desired `[Project]` that you wish to fine-tune\n2. Click `Knowledge`\n3. At the top of the screen you will see `Test AI Response` - click this button and a popup window will be displayed\n4. From this popup window, click `Toggle config drawer` - this will drop down some additional settings\n5. From here you may `Impersonate User` as well as select a `Channel` that such a question may be asked in\n - By default, this will impersonate the currently authenticated user and respond as if the question were asked in the Bot DMs\n - Review the Important Notes above under the Knowledge Article Training section where this becomes applicable - if you have an article that is limited to a specific `Channel` you can use this tool to ensure responses are kept where they belong!\n - See something amiss? Expand `Show Thinking` to deep dive into the Bot's thinking process, identifying which Knowledge Articles it chose, why, and more. Fine-tune accordingly!\n\n***\n\n# 🚀 Going Live\n\nReady to go live??? Submit this [form](https://helpdesk2.grafana.com/submit/6f6b5584-855e-46a5-adb2-fa668ab49242) on the [Portal](https://helpdesk2.grafana.com) and a team member will expose your `Project` to the Slack ticket creation menu and [Portal](https://helpdesk2.grafana.com) accordingly. Please go through and update the `Visibility` of your `Knowledge Articles` as necessary.\n\n***\n\n_Last Reviewed: 08.13.2026 by AJ Tomko_\n","2026-08-04T13:33:41.777Z","2026-08-27T07:11:12.137Z","3860464d-0cbc-45d1-b33c-67f593864e16",[],[],[],"About GrotBot 2.0","about-grotbot-20","# Summary\n\nGrotBot 2.0 is Grafana's new Slack-first support assistant, powered by Unthread. It's your front door for getting help: describe your issue in plain language and GrotBot 2.0 answers common questions on the spot, only bringing in a human when it needs to. It replaces the previous GrotBot (Moveworks) experience.\n\nThis is part of Grafana's move to a Unified Global Helpdesk, bringing support for multiple internal teams into one consistent, Slack-first experience.\n\n---\n\n# What's new in GrotBot 2.0\n\nGrotBot 2.0 replaces the previous GrotBot. Here is what is new for you:\n\n- **Answers more on the spot.** It understands plain-language questions and resolves common ones right away, without creating a ticket.\n- **Everything stays in Slack.** When a ticket is needed, most of the back-and-forth happens in your Slack thread or direct message.\n- **See your own tickets.** Check the status of your requests anytime (Needs Response, In Progress, On Hold) from the Home tab or the web portal.\n- **Search and Ask AI.** The web portal lets you search knowledge articles across teams or ask GrotBot 2.0 a question directly.\n- **One front door for more teams over time.** GrotBot 2.0 routes your request to the right team, and more teams are joining over time.\n- **Quick feedback.** After a request is resolved, a short survey helps us improve.\n\n---\n\n# A note on names\n\nWhen you message GrotBot 2.0, it first works out which team should handle your request and connects you to them. You may then see replies come from a team name, such as \"IT Operations,\" with its own icon. That is expected. If you start in #it-help instead, your request goes straight to that channel's team.\n\n---\n\n# When it's live\n\n- IT Operations is first: GrotBot 2.0 goes live Monday, July 27, 2026 at 10 AM EDT (2 PM UTC).\n- Other teams (Foundations, People, Finance, Procurement, Legal, and more) follow later in 2026.\n- This does not affect the product/customer support experience.\n\n---\n\n# How to get help\n\nYou can reach GrotBot 2.0 in Slack or here in the web portal.\n\n**In Slack:**\n\n- **DM GrotBot 2.0 (fastest).** Message the GrotBot 2.0 app directly and describe your issue in your own words. It will try to resolve it right away and route it to the right team only if needed.\n- **Post in #it-help.** The channel stays open and is now powered by GrotBot 2.0. Start a message there and it will pick it up in a thread.\n- **Use the Home tab.** Open the GrotBot 2.0 app's Home tab in Slack and click \"Create Ticket\" to go straight to a form.\n\n**In the web portal (helpdesk2.grafana.com):**\n\n- **Ask** (top of the page) opens a chat with GrotBot 2.0, the same assistant you get in Slack.\n- **Search** finds help articles across teams.\n- **Tickets** (left menu) shows the requests you have submitted.\n\nHowever you reach out, replies come back to you in the same place (your Slack thread or DM, or the portal), and you can respond or close the request there anytime.\n\n---\n\n# Checking on a request\n\nCheck your requests in either place:\n\n- **In Slack:** open the GrotBot 2.0 app's Home tab to see the tickets you have submitted.\n- **In the web portal:** click **Tickets** in the left menu.\n\nEither way, each request shows its status:\n\n- **Needs Response:** waiting for a team member to pick it up.\n- **In Progress:** being worked on, and may be waiting on a reply from you.\n- **On Hold:** blocked by something outside the normal back-and-forth (for example, waiting on a license or a scheduled date).\n\nAfter a request is resolved, you will get a short satisfaction survey. It takes a few seconds and genuinely helps us improve.\n\n---\n\n# Already have an open ticket?\n\nNo action needed. Existing Freshservice tickets will be seen through to closure. There is no need to re-file anything.\n\n---\n\n# A note on some requests\n\nGrotBot 2.0 covers IT Operations support today. A few specialized requests (certain GitHub changes and some Finance-managed tools) may still point you to Freshservice for now, until those teams come online later in 2026.\n\n---\n\n# Tips\n\n- Start with a chat before jumping to a form. It often resolves the issue immediately, and when it cannot, it makes sure your request reaches the right team the first time instead of bouncing around.\n- GrotBot 2.0 gets better the more it is used, so leaning on it for everyday questions helps everyone get faster answers.\n\n---\n\n# For team leads\n\nAre you a team lead? Teams are joining GrotBot 2.0 in phases through 2026. To learn about your team's timeline or discuss implementing GrotBot 2.0 with your team or channel, just ask GrotBot 2.0 to open a ticket and let us know.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-07-23T05:11:58.209Z","2026-08-27T07:01:15.498Z","c8d986c6-ee3d-42d9-b554-9bdf26842f55",[],[],[],"Slack","slack","2026-07-15T19:36:38.403Z","2026-07-15T20:22:10.305Z","9fd759ed-dc90-4f71-884b-02231a797e29",6,[331,332,333,334,335,336],[],{"_90":382,"_174":383,"_191":-5,"_192":384,"_194":327,"_177":144,"_178":385,"_180":386,"_15":387,"_17":18,"_198":388,"_200":-5,"_201":389,"_203":390},{"_90":373,"_174":374,"_191":-5,"_192":375,"_194":327,"_177":144,"_178":376,"_180":377,"_15":378,"_17":18,"_198":379,"_200":-5,"_201":380,"_203":381},{"_90":364,"_174":365,"_191":-5,"_192":366,"_194":327,"_177":144,"_178":367,"_180":368,"_15":369,"_17":18,"_198":370,"_200":-5,"_201":371,"_203":372},{"_90":355,"_174":356,"_191":-5,"_192":357,"_194":327,"_177":144,"_178":358,"_180":359,"_15":360,"_17":18,"_198":361,"_200":-5,"_201":362,"_203":363},{"_90":346,"_174":347,"_191":-5,"_192":348,"_194":327,"_177":144,"_178":349,"_180":350,"_15":351,"_17":18,"_198":352,"_200":-5,"_201":353,"_203":354},{"_90":337,"_174":338,"_191":-5,"_192":339,"_194":327,"_177":144,"_178":340,"_180":341,"_15":342,"_17":18,"_198":343,"_200":-5,"_201":344,"_203":345},"What Is Grafana Automations Bot (Hermes)?","what-is-grafana-automations-bot-hermes","# Summary\n\nHermes is an IT Operations automations tool built to help make Grafanista's work life a bit more efficient!\n\n---\n\n# Slack Slash Commands\n\nHermes has a number of available Slack slash commands which can be reviewed [here](https://raintank-corp.slack.com/marketplace/A03U00HQSQP-grafana-automations-bot-hermes?settings=1&tab=features). Some useful ones are:\n\n- /githubrepoadmins \\[name-of-repo\\]\n - Useful for identifying repository maintainers to contact for access requests.\n- /whois \\[@user\\]\n - Useful for quickly identifying user information, github handles, reporting structures, and more.\n\n---\n\n# Okta Workflows\n\nHermes receives webhooks from Okta Workflows to trigger automations and custom integrations. If you have a need for a custom integration, let us know! \n\nExamples include:\n\n- Okta data export to AWS S3 for mapping GitHub Handles & Slack UserIDs\n- GTM Slack Photo Export to Google Sheets for BigQuery ingestion and display\n- Synchronizing Slack Custom Fields with Okta User Fields, i.e. GitHub Handles/URLs and Squad Memberships\n\n---\n\n# Custom Integrations\n\nHermes supports custom integration features that are not out-of-the-box. \n\nExamples includes:\n\n- Fresh Service Ticket to GitHub Issue syncing\n- Automated Slack messaging when a user is @mentioned in GitHub\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-06-02T14:50:51.518Z","2026-08-27T06:50:09.172Z","7200ecff-232b-4866-8489-d366ff516d96",[],[],[],"How To Unarchive A Slack Channel","how-to-unarchive-a-slack-channel","# Summary\n\nHow to restore a previously archived Slack channel from the Slack client.\n\n---\n\n# Steps\n\n1. Navigate to Slack.\n2. Enter the name of the channel you would like to unarchive in the search bar at the top of the client.\n3. Click the channel in the list of search results.\n4. Click the vertical ellipsis in the top-right to display the actions menu.\n5. Click `Edit settings`.\n6. Click `Settings`.\n7. Click `Unarchive this channel`.\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-06-16T10:43:49.906Z","2026-08-27T07:16:00.658Z","a61b3ae0-b8eb-4367-934c-4ff9cfc5a6f6",[],[],[],"How To Switch Between Full Name And Display Name View In Slack","how-to-switch-between-full-name-and-display-name-view-in-slack","# Summary\n\nHow to switch Slack between showing people's full names and their display names.\n\n---\n\n# Steps\n\n1. Go to your *Preferences* in Slack:\\\n ![image.png](/api/knowledge-base/images/36ae42ce-d314-4846-9dbe-89b7d325ad72)\n2. Click *Messages & media*:\\\n ![image.png](/api/knowledge-base/images/16c0ede7-c90c-4b7d-b204-a4d960b85daf)\n3. Select which view you prefer:\\\n ![image.png](/api/knowledge-base/images/1c7fbcf3-8335-44b5-9d5c-77ab2e7a4afa)\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-06-16T10:45:16.395Z","2026-08-27T07:15:57.895Z","0486e92a-71cb-4479-b522-870f5a80ac25",[],[],[],"How To Stop A Recurring Slackbot Message In A Slack Channel","how-to-stop-a-recurring-slackbot-message-in-channel","# Summary\n\nSlackbot can be used to perform automations and workflows in Slack such as sending automated reminders.\n\n---\n\n# Issue\n\nA recurring Slack message sent by Slackbot in a #channel that is no longer necessary or may have been set by a former employee.\n\n---\n\n# Steps\n\n1. In the channel the recurring message is sent in type `/remind list`\n2. Locate the scheduled reminder and click `Delete`\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-08-26T13:55:57.835Z","2026-08-27T06:49:40.833Z","cdce84e1-ae91-4003-b37d-44593b0f3e3c",[],[],[],"How To Create A Slack Sandbox And Developer Account","how-to-create-a-slack-sandbox-and-developer-account","# Summary\n\nJoining the Slack Developer Program with your Grafana email provisions a Slack sandbox and developer account in the Grafana Labs Slack Enterprise environment.\n\n---\n\n# Steps\n\n1. Join the [Slack Developer Program](https://api.slack.com/developer-program) using your grafana email account.\n 1. *NOTE: You must use your Grafana email account to have the sandbox provisioned into the Grafana Labs Slack Enterprise environment!*\n2. Check your email to activate your new account.\n3. You can now access the sandbox within your Slack client.\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-06-16T10:48:07.182Z","2026-08-27T07:09:46.188Z","b58d1881-0338-47b7-87b6-9cb816ee0aa5",[],[],[],"How To Convert A Slack Channel To Private/Public","how-to-convert-a-slack-channel-to-privatepublic","# Summary\n\nThis can be self-serviced by typing the command `/makechannelpublic` or `/makechannelprivate` in the channel you wish to convert.\n\n---\n\n### Troubleshooting\n\n- If you receive an error and this channel was recently created, please wait 24 hours and try again. \n- If you continue to face issues and/or you require a human, please submit a ticket for [Internal Tooling, Automations & Integrations](https://helpdesk2.grafana.com/submit/7522720c-28ba-4d25-936c-84442070658d), select Hermes -> Bug Report and provide any relevant details for troubleshooting as well as the information about the channel that you would like to convert and our team will take care of it for you.\n\n---\n\n![CleanShot 2026-07-28 at 10.49.26@2x.png](/api/knowledge-base/images/488e3b30-31b8-47b2-a715-1adcc7d305ea)\n\n---\n\n*Last Reviewed: 07.28.2026 by AJ Tomko*","2026-07-28T09:50:03.803Z","2026-08-27T07:15:56.363Z","3da5cd61-0cf8-4b4d-b943-a5e303277cdf",[],[],[],"Security & Device Management","security-device-management","2026-07-15T19:36:24.528Z","e9de5493-a9a6-4fb2-9274-2facd816ed7e",21,[398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416,417,418],[],{"_90":599,"_174":600,"_191":-5,"_192":601,"_194":394,"_177":144,"_178":602,"_180":603,"_15":604,"_17":18,"_198":605,"_200":-5,"_201":606,"_203":607},{"_90":590,"_174":591,"_191":-5,"_192":592,"_194":394,"_177":144,"_178":593,"_180":594,"_15":595,"_17":18,"_198":596,"_200":-5,"_201":597,"_203":598},{"_90":581,"_174":582,"_191":-5,"_192":583,"_194":394,"_177":144,"_178":584,"_180":585,"_15":586,"_17":18,"_198":587,"_200":-5,"_201":588,"_203":589},{"_90":572,"_174":573,"_191":-5,"_192":574,"_194":394,"_177":144,"_178":575,"_180":576,"_15":577,"_17":18,"_198":578,"_200":-5,"_201":579,"_203":580},{"_90":563,"_174":564,"_191":-5,"_192":565,"_194":394,"_177":144,"_178":566,"_180":567,"_15":568,"_17":18,"_198":569,"_200":-5,"_201":570,"_203":571},{"_90":554,"_174":555,"_191":-5,"_192":556,"_194":394,"_177":144,"_178":557,"_180":558,"_15":559,"_17":18,"_198":560,"_200":-5,"_201":561,"_203":562},{"_90":545,"_174":546,"_191":-5,"_192":547,"_194":394,"_177":144,"_178":548,"_180":549,"_15":550,"_17":18,"_198":551,"_200":-5,"_201":552,"_203":553},{"_90":536,"_174":537,"_191":-5,"_192":538,"_194":394,"_177":144,"_178":539,"_180":540,"_15":541,"_17":18,"_198":542,"_200":-5,"_201":543,"_203":544},{"_90":527,"_174":528,"_191":-5,"_192":529,"_194":394,"_177":144,"_178":530,"_180":531,"_15":532,"_17":18,"_198":533,"_200":-5,"_201":534,"_203":535},{"_90":518,"_174":519,"_191":-5,"_192":520,"_194":394,"_177":144,"_178":521,"_180":522,"_15":523,"_17":18,"_198":524,"_200":-5,"_201":525,"_203":526},{"_90":509,"_174":510,"_191":-5,"_192":511,"_194":394,"_177":144,"_178":512,"_180":513,"_15":514,"_17":18,"_198":515,"_200":-5,"_201":516,"_203":517},{"_90":500,"_174":501,"_191":-5,"_192":502,"_194":394,"_177":144,"_178":503,"_180":504,"_15":505,"_17":18,"_198":506,"_200":-5,"_201":507,"_203":508},{"_90":491,"_174":492,"_191":-5,"_192":493,"_194":394,"_177":144,"_178":494,"_180":495,"_15":496,"_17":18,"_198":497,"_200":-5,"_201":498,"_203":499},{"_90":482,"_174":483,"_191":-5,"_192":484,"_194":394,"_177":144,"_178":485,"_180":486,"_15":487,"_17":18,"_198":488,"_200":-5,"_201":489,"_203":490},{"_90":473,"_174":474,"_191":-5,"_192":475,"_194":394,"_177":144,"_178":476,"_180":477,"_15":478,"_17":18,"_198":479,"_200":-5,"_201":480,"_203":481},{"_90":464,"_174":465,"_191":-5,"_192":466,"_194":394,"_177":144,"_178":467,"_180":468,"_15":469,"_17":18,"_198":470,"_200":-5,"_201":471,"_203":472},{"_90":455,"_174":456,"_191":-5,"_192":457,"_194":394,"_177":144,"_178":458,"_180":459,"_15":460,"_17":18,"_198":461,"_200":-5,"_201":462,"_203":463},{"_90":446,"_174":447,"_191":-5,"_192":448,"_194":394,"_177":144,"_178":449,"_180":450,"_15":451,"_17":18,"_198":452,"_200":-5,"_201":453,"_203":454},{"_90":437,"_174":438,"_191":-5,"_192":439,"_194":394,"_177":144,"_178":440,"_180":441,"_15":442,"_17":18,"_198":443,"_200":-5,"_201":444,"_203":445},{"_90":428,"_174":429,"_191":-5,"_192":430,"_194":394,"_177":144,"_178":431,"_180":432,"_15":433,"_17":18,"_198":434,"_200":-5,"_201":435,"_203":436},{"_90":419,"_174":420,"_191":-5,"_192":421,"_194":394,"_177":144,"_178":422,"_180":423,"_15":424,"_17":18,"_198":425,"_200":-5,"_201":426,"_203":427},"What Is BitLocker And Why Do We Need It?","what-is-bitlocker-and-why-do-we-need-it","# Summary\n\n![image.png](/api/knowledge-base/images/54a5aa16-5e86-41ad-a057-b1a86d5c696a)\n\nBitLocker is a built-in encryption feature in Windows that helps protect your data by encrypting your entire drive. It ensures that only authorized users can access your data, adding an extra layer of security to your device.\n\n---\n\n# Why do we need BitLocker?\n\nBitLocker helps protect your data from unauthorized access, especially if your device is lost or stolen. By encrypting your drive, BitLocker makes it significantly harder for malicious actors to access your sensitive information.\n\n---\n\n# Similar Articles\n\n- [How To Enable BitLocker / BitLocker Recovery Key](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/dcee5573-4bcb-4e80-b91f-460369e7bc87)\n- [How To Find Your BitLocker Recovery Key](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/87f2f14f-7f01-4ff3-a947-0acc9f5c6681)\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-06-12T13:42:13.326Z","2026-08-27T07:15:47.857Z","4c1c8ef3-13be-4c15-b6c5-74103954c0af",[],[],[],"Real Example Of Deepfake Voice Clone Phishing Attempt","real-example-deepfake-voice-clone-phishing-attempt","# Summary\n\n![image.png](/api/knowledge-base/images/f695136f-b774-4088-ad2d-be7ffae26682)\n\nPlease be aware that a Grafanista received this deep faked voice message posing as Raj, this particular example came in via **whatsapp on a personal phone**.\n\n- [Link to Audio file here](https://drive.google.com/file/d/12S6a4qcjs40VjDSZReaEznK_LmFSgZQ2/view?usp=drive_link)\n\nAs you can hear, it’s very convincing, with vast opportunities for attackers to leverage in social engineering attacks.\n\n---\n\n# What should I do if I get one of these?\n\nThe best form of defense here is your human intuition. Look out for Social Engineering Red Flags such as:\n\n- a sense of urgency\n- unusual, uncharacteristic behavior or request\n- out of context\n- etc.\n\n### **DO NOT ACTION ANYTHING**!\n\nSeek clarification using a **previously known contact number or company email**, crosscheck with a colleague who may have more insight into the specifics of the particular request, and **follow processes that may be in place to detect/block fraud or deception**.\n\n[Report it to IT](https://helpdesk.grafana.com/a/solutions/articles/19000055739) so we can help and also make others aware.\n\n---\n\n# Deepfakes Red Flags\n\n### **Video**\n\nVideo-based deepfakes circulate on social media, where cybercriminals impersonate trusted figures, such as celebrities, to solicit donations for fictitious causes or promote fictitious products.\n\nLook for:\n\n- Irregular blinking/eye motion\n\n- Inconsistent lip syncing\n\n- Flickering around the edges of the subject\n\n- Odd-looking teeth \n\n### **Audio**\n\nCybercriminals may use audio-based deepfakes to impersonate someone you trust, such as a co-worker urging you to transfer money or pay an overdue invoice. These deepfakes can be hard to spot.\n\nLook for:\n\n- Irregular high and low pitches\n\n- Lack of background noise\n\n- Awkward pauses\n\n- Urgent tone\n\n---\n\n*Last Reviewed: 07.28.2026 by AJ Tomko*","2026-06-17T08:48:38.876Z","2026-08-27T07:09:26.176Z","18845ab7-0d95-430d-802e-b9dde8025989",[],[],[],"How To Wipe Your Old Device","how-to-wipe-your-old-device","# Summary\n\nHow to factory reset and wipe an old device before returning it, covering Windows 10, Windows 11, MacOS and Chrome OS.\n\n![image.png](/api/knowledge-base/images/715cc3ba-4ac0-4346-a429-c13b2659881f)\n\n---\n\n# Windows 10\n\n1. Open Settings and select Update & Security.\n2. Click the Recovery tab, then Get Started.\n3. Select Remove everything.\n\n---\n\n# Windows 11\n\n1. Open Settings and select Windows Update.\n2. Click Advanced Options, then scroll down to Recovery.\n3. Click Reset PC then Remove everything.\n\nFollow the on-screen prompts, your computer will restart; depending on the size of your storage drive, this can take a few hours. Eventually it’ll land on the setup screen, and you can power it off.\n\n---\n\n# MacOS\n\nApple Documentation:\n\n- [Erase your Mac and reset it to factory settings](https://support.apple.com/en-gb/102664)\n\n---\n\n# Chrome OS\n\n- Open Settings.\n\n- Type ***Powerwash*** into the search bar.\n\n- Click Reset.\n\n- Click Restart.\n\n- Click Powerwash and then Continue.\n\n- Note that Chromebooks connect to a Google account, which still stores most, if not all, of your data. When you run Powerwash, it automatically logs you out of your Google account.\n\n---\n\n*Last Reviewed: 07.28.2026 by AJ Tomko*","2026-06-23T09:16:07.264Z","2026-08-27T07:15:55.157Z","978cf165-3f64-4d59-9393-3a33f91c9b3a",[],[],[],"How To Use Nightfall Alert Notifications For Zendesk","how-to-use-nightfall-alert-notifications-for-zendesk","# Summary\n\n![image.png](/api/knowledge-base/images/cd80a692-8626-4b67-8f06-b528c1f571ac)\n\nAs a Zendesk agent, if one of your tickets triggers a Nightfall DLP alert you will receive a notification via email and Slack similar to the examples below.\n\nSection **1** provides information on the detection, in the examples above an API key was detected and shows a redacted snippet of the violation with the date and ticket information.\n\nSection **2** provides the remediation actions you can take:\n\n- **Redact** - overwrites the detected sensitive item with a mask to conceal (not reversible).\n\n- **Mark As Private** - Changes the ticket comment from a public reply to an internal note which will no longer be visible to the end user (not reversible).\n\n- **Report as False Positive** - provides feedback when there’s a false positive detection, please also add a comment for context.\n\n- **Delete Attachment** - Removes any attachments with sensitive info (not reversible).\n\n**Your actions** are to confirm if the detection is correct and take the appropriate action to safeguard the sensitive information using the available remediation actions or to mark this as a false positive and give some contextual feedback (Section 2 items in the example above).\n\nIf you need further assistance please reach out in [#nightfall-dlp-help](https://raintank-corp.slack.com/archives/C065GCDSPH9)\n\n---\n\n# Email Example\n\n![image.png](/api/knowledge-base/images/32a774d3-e18c-41e3-b1ef-911a707627a5)\n\n---\n\n# Slack Example\n\n![image.png](/api/knowledge-base/images/ceed1999-4986-425d-992e-c5cf98b5d473)\n\n---\n\n*Last Reviewed: 07.29.2026 by AJ Tomko*","2026-06-23T08:55:38.521Z","2026-08-27T06:49:24.486Z","7719471c-ebfc-4d21-bbb1-066f65254ade",[],[],[],"How To Spot Common Phishing Methods","how-to-spot-common-phishing-methods","# Summary\n\n![image.png](/api/knowledge-base/images/d87028df-3873-46e2-a46e-7efbb109cb31)\n\nAs a tech company with users from a wide range of experiences and levels of technical background, Grafana's \"crown jewels\" are our customer data and our core infrastructure. One easy way to help protect our coworkers and our company is to be aware of common phishing scams which come up in the current landscape.\n\nOur goal is to make it difficult for an attacker to exploit our employees and provide information that Grafanistas can use in their daily lives.\n\nWe've documented some of the more popular phishing attempts and given some info on what they are and what they can look like.\n\nIf you've been targeted by a phishing attempt, please forward either the email or a screenshot to [itsecops-helpdesk@grafana.com](mailto:itsecops-helpdesk@grafana.com) and our IT Security team will help you out.\n\nPlease note, if you do get phished, **do not** interact with the message beyond sending it to IT.\n\nIf you get an email or think you're being phished but don't know or are unsure, just ask - we're here to help! \n\nDon't wait until it is too late!\n\n---\n\n# SMS Phishing\n\nAt Grafana, we've seen numerous users get a mysterious text from \"Raj\" or another SLT member asking for either information from them or followup. The attacker may send a malicious link in a text or use the communication to try to pivot into Grafana's systems.\n\nIf you're a member of the SLT or someone likely to receive a text from Raj or another SLT member, you likely already have their number. If you get a text like the one below, and know the normal number of the SLT member but aren't sure if you're being phished, we'd recommend using the known number of that SLT member and giving them a quick call to confirm whether they sent the message or not.\n\nExample:\n\n![image.png](/api/knowledge-base/images/bfac543a-9f40-4547-bc9f-c175232d18c8)\n\n---\n\n# Fake Layoff Communications\n\nIn 2023, the high rate of tech-related layoffs that companies have experienced has created a new and particularly vicious phishing method. Numerous users have noted fake messages in Microsoft teams from \"Raj\" informing them of \"upcoming layoffs\" and to click a link for more information (where the link leads to malware).\n\nIn the example below, notably, the message comes from \"outside the team\" and, in the event that Grafana does have large scale layoffs, our culture from the SLT indicates that they'd be communicated well in advance.\n\nExample:\n\n![image.png](/api/knowledge-base/images/78437d2d-61a8-4efd-a7c3-7d9342320f51)\n\n---\n\n# Fake Amazon Ads In Google\n\nAnother new attack is the use of legitimate looking \"sponsored\" links in google searches that lead to malware. Due to the exploitability of google ads, an attacker can use them to push malware to a wide range of searches.\n\nWe'd recommend avoiding clicking on \"sponsored\" links in google searches, and, if you'd like to improve your data privacy hygiene, we'd strongly recommend using [duckduckgo](https://duckduckgo.com/) as an alternative search engine option, since duckduckgo does not allow sponsored links.\n\nExample: covered by [bleepingcomputer](https://www.bleepingcomputer.com/news/security/sneaky-amazon-google-ad-leads-to-microsoft-support-scam/) in August 2023\n\n![image.png](/api/knowledge-base/images/429ffef9-b096-4130-bcea-1130f0547ed4)\n\n---\n\n# LinkedIn Phishing\n\nGrafanistas with a LinkedIn account, whether they use it for work or personal use, may be targeted by specific phishing emails or fake LinkedIn messages providing links to click on, which tend to lead to malware.\n\nAdditionally, since the unique style of official LinkedIn messages can be easily mocked up by an attacker, an email may look legitimate. \n\nIf you're not sure if the email address is from LinkedIn, checking the email sender is usually a good indicator, since legitimate emails will come from @[linkedin.com](http://linkedin.com) email addresses.\n\nExample:\n\n![image.png](/api/knowledge-base/images/02a714cc-f8fb-49c9-bc89-6cf5fd73bea5)\n\n---\n\n# Email Phishing\n\nLast, but certainly not least, standard email phishing remains a popular method of attack. We've noticed a rise in emails not requesting financial assistance, but making threats and suggesting blackmail or legal action if the user does not comply with the attackers demands.\n\nIf you've received an email like the one below, we request that you forward it along to [itsecops-helpdesk@grafana.com](mailto:itsecops-helpdesk@grafana.com) and we'll sort it out.\n\nExample:\n\n![image.png](/api/knowledge-base/images/6bd01986-beb1-48fa-b121-e29bf2840313)\n\n---\n\n# Additional Helpful Links\n\n- [SMS Phishing](https://drive.google.com/file/d/1qaeUrNNabGIgDGZxNOm96CAWRBinv5oZ/view?usp=drive_link)\n- [Social Engineering Red Flags](https://drive.google.com/file/d/19zVebTHir8GphCH8oKuIB3rCkiXezO8U/view?usp=drive_link)\n- [Rogue URL Red Flags](https://drive.google.com/file/d/1pQvQWjJBGGzdSe8xdL_AD3pno7cFY2Gt/view?usp=drive_link)\n\n---\n\n*Last Reviewed: 07.28.2026 by AJ Tomko*","2026-06-23T08:38:29.758Z","2026-08-27T07:15:59.238Z","2da9c919-65fa-4ca3-bf73-61ccb0b65af7",[],[],[],"How To Set Full Disk Access For Kolide On macOS","how-to-set-full-disk-access-for-kolide-on-macos","# Summary\n\nHow to grant Full Disk Access to the Kolide agent (launcher) in macOS System Settings.\n\n---\n\n# Steps\n\nClick the *Apple icon* in the top left corner of your screen and then choose *System Settings*\n\n![](/api/knowledge-base/images/9d328d7f-67eb-4ba9-be71-4cb499701ce9)\n\nThen choose *Privacy & Security* and then *Full Disk Access*\n\n![](/api/knowledge-base/images/c49d88ab-7ba3-458d-97ce-912fae029625)\n\nIf you already have the launcher app listed, just move the *slider to the right to activate*, otherwise *Click the +*\n\n![](/api/knowledge-base/images/bc2d3ecb-2c59-470d-adf2-9afcdffd508a)\n\nEnter your password when prompted\n\nNow, on your keyboard, press *Command+Shift+G*\\*\\*.\\*\\*\n\nIn the dialog that appears, type in */usr/local/kolide-k2/bin/launcher* and click *Go*.\n\n![](/api/knowledge-base/images/6e7bc28d-0838-48d5-b0e6-a3624b04ee10)\n\nThis easily finds Kolide's agent (named launcher). Click *Open*.\n\nYou should now see launcher in the list of apps, move the *slider to the right to activate*\n\n![](/api/knowledge-base/images/119e38f5-5d99-42e2-ac55-01669c5235c0)\n\nDone **🙂**\n\nThank you\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T09:03:31.928Z","2026-08-27T06:59:51.199Z","02fa2dd7-bfc0-4a87-a73a-2b8a25cb9631",[],[],[],"How To Report A Phishing Email","how-to-report-a-phishing-email","# Summary\n\nMaybe you've gotten an email that doesn't look right, whether it's a one line message \"sent by Raj\" asking you for your personal phone number, or sketchy looking amazon message telling you about a \"problem with your account\", phishing is one of the most common methods that an attacker tries to break into an organization. \n\nThis guide will tell you what to do if you think you're being phished.\n\n---\n\n# Steps\n\nClick the **three dots** on the suspicious email and click **report phishing**\n\n![](/api/knowledge-base/images/bfc1ff03-2c4c-4588-bd86-57641e9af44c)\n\nclick the **report phishing message** button\n\n![](/api/knowledge-base/images/26ba18b4-d0b0-4509-be12-1152b45ecf8a)\n\nIf you have any questions, please reach out to us in slack at [#it-help](https://raintank-corp.slack.com/archives/C02GNJYAXJB)\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T09:13:19.621Z","2026-08-27T06:49:18.087Z","8d64b44a-a916-4be6-807e-5ebf430057e1",[],[],[],"How To Remove Kolide From Your Old Device","how-to-remove-kolide-from-your-old-device","# Summary\n\nIn the event that you want to completely remove the Kolide K2 Launcher agent from a device, you can do so by following the steps below. Many of these steps use local administrator permissions, and depending on the OS configuration, may ask for your local password.\n\n---\n\n# On macOS\n\nFirst, launch[ Terminal](https://www.wikihow.com/Open-a-Terminal-Window-in-Mac).\\\n Next, unload and remove the launcher by running:\n\nsudo launchctl unload /Library/LaunchDaemons/com.kolide-k2.launcher.plist\n\nsudo rm -f /Library/LaunchDaemons/com.kolide-k2.launcher.plist\n\nsudo rm -rf /usr/local/kolide-k2\n\nsudo rm -rf /etc/kolide-k2\n\nsudo rm -rf /var/kolide-k2\n\n---\n\n# On Windows\n\nThe K2 Launcher is installed using an MSI. The easiest way to uninstall is to:\n\n1. Enter Apps & Features\n\n2. Search for Kolide \n\n3. Click Uninstall \n\nThe LauncherKolideK2Svc should no longer be present.\n\nYou may remove c:\\\\Program Files\\\\Kolide\\\\Launcher-kolide-k2 \n\n---\n\n# Windows Manual Removal\n\nIf there are problems with your MSI install, you can try several things\n\nYou may need to use an MSI to repair, and then remove Kolide.\n\nYou can manually stop the service using from a cmd or powershell window using sc.exe delete LauncherKolideK2Svc and then remove c:\\\\Program Files\\\\Kolide\\\\Launcher-kolide-k2\n\n---\n\n# On Linux\n\nLinux is usually installed via native OS packaging, based on systemd\n\n---\n\n# CentOS\n\nsudo systemctl stop launcher.kolide-k2\n\nsudo systemctl disable launcher.kolide-k2\n\nsudo rpm -e launcher-kolide-k2\n\nsudo rm -rf /var/kolide-k2 /etc/kolide-k2\n\n---\n\n# Ubuntu and Debian\n\nsudo systemctl stop launcher.kolide-k2\n\nsudo systemctl disable launcher.kolide-k2\n\nsudo dpkg --purge launcher-kolide-k2\n\nsudo rm -rf /var/kolide-k2 /etc/kolide-k2\n\n---\n\n# Questions or other operating systems\n\nPlease post in Slack Channel [#kolide-device-trust-help](https://grafanalabs.enterprise.slack.com/archives/C05P430HWLW), and we can assist you with uninstalling for your specific Linux machine!\n\n---\n\n# Notes\n\nNote that to avoid being billed for the device, it will additionally need to be removed from the Kolide console, Please post in Slack Channel #kolide-help to request your old device removal.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T08:59:09.536Z","2026-08-27T07:08:31.276Z","a77f0160-ea20-46e3-a0b0-08a728acbfad",[],[],[],"How To Register A New Device With Kolide Device Trust (KDT) As An Existing User","kdt-registration-for-existing-users","# Summary\n\nThis process only applies to existing KDT users, registering a new or additional device, not new users.\n\n---\n\n# Steps\n\n1. When you try to sign-in to a KDT protected app with a new device you will be prompted to download the Kolide agent if it’s not already installed and register that device.\n\n![](/api/knowledge-base/images/05e4b7ce-ba27-48a5-9f8b-472b05fffb5e)\n\n2. Download and install the Kolide agent on your new device.\n3. This new device also needs to be approved.\n 1. You can do yourself from your existing KDT registered trusted device by following the steps below in **Option** **(1).** \n 2. If you no longer have access to this device proceed to **Option** **(2)**.\n\n![](/api/knowledge-base/images/7bc74753-a46c-436d-91df-48fc2ca7f0b7)\n\n---\n\n## **Option (1)**\n\nClick your Kolide App icon and choose Pending Registration Request\n\n![](/api/knowledge-base/images/f8daf352-6741-4bb2-a946-da9041f95af3)\n\nYou will see this message to Approve Request **Only do this if you initiated this approval otherwise click Reject Request and report this to IT immediately!**\n\n![](/api/knowledge-base/images/20f8faf3-aa4c-45fd-8945-d88b8f42284c)\n\nAfter approving your new device on your existing KDT registered & trusted device, you will be prompted as shown below to continue your sign-in on your new device.\n\n![](/api/knowledge-base/images/f3da8b18-b67a-4495-bf63-a7d0636818de)\n\n---\n\n## **Option** **(2)**\n\nIf you no longer have access to your previously registered trusted device, you can submit a request by clicking **Option (2)**. This will send a request to IT for new device approval.\n\n![](/api/knowledge-base/images/b53adb52-098a-4f96-835a-e991615efe4b)\n\nProvide some context for your new device registration request and click **Submit**.\n\n![](/api/knowledge-base/images/cc2331cd-bb47-4ec5-935c-7856077a5d63)\n\nYou will see confirmation of your submission.\n\n![](/api/knowledge-base/images/46545c6d-b0f0-4f56-bda8-ec4be39c8bf2)\n\nYou will receive an email after your device has been approved by IT\n\n![](/api/knowledge-base/images/3f51c1e9-5095-4ef2-a02b-d683a258cc85)\n\n---\n\n*Last Reviewed: 08.27.2026 by AJ Tomko*","2026-06-23T08:53:21.298Z","2026-08-27T15:20:05.667Z","ccec10b9-5521-49c0-b234-6ad8a867c562",[],[],[],"How To Record Your Screen","how-to-record-your-screen","# Summary\n\nWhen working with IT or other support teams, you might need to show an issue occurring, and the easiest way to do so is to record your screen and provide the recording in your ticket.\n\nBelow are some guides on how to take a screen recording, based on OS.\n\n---\n\n# Mac OS\n\nAt the same time, press the **shift, command,** and **5** key to open screen recording.\n\n![](/api/knowledge-base/images/4ef41dc5-af82-4bb9-940c-123e273540e6)\n\nSelect the size of the recorded screen\n\n![](/api/knowledge-base/images/b5cc3f49-a92a-45bd-990b-94de44396edb)\n\nClick **record**\n\n**To Stop recording**:\n\nClick the **stop** button on your menu bar or press **Command + Control + Esc**\n\n---\n\n# Windows\n\n1. Press the **windows** button to open the search menu\n\n2. Search for **snipping tool** and open it\n\n3. In the top bar, click **record** then **new**\n\n4. Drag and drop the space you'd like to record\n\n5. Once you're done recording, press **Stop**\n\n---\n\n# Ubuntu\n\n1. Press **Ctrl + Alt + Shift + R**\n\n![](/api/knowledge-base/images/b705fe80-6fc5-4355-8db8-fcfd9da39cfa)\n\n2. Select the screen size you'd like to record and click then red **record** button\n\n3. Once you've finished record, click the **stop** button\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T08:46:36.837Z","2026-08-27T06:49:14.621Z","8e5ac9c6-88e0-49d0-9694-67ad478885ac",[],[],[],"How To Manually Install Sophos On Windows","how-to-manually-install-sophos-on-windows","# Summary\n\nHow to manually install the Sophos endpoint agent on a Windows device.\n\n**\\*\\*Sophos is automatically deployed and updated on all MDM managed devices, this guide is for non-managed devices only.**\n\n---\n\n# Steps\n\nDownload the Sophos installer from the link below:\n\n\n\nDouble click the **SophosSetup**.exe file\n\n![](/api/knowledge-base/images/c50bdb06-8efa-43aa-81b9-2656f8a65887)\n\nClick **Yes**\n\n![](/api/knowledge-base/images/f130a162-beb5-402f-a79e-978738c2e1e9)\n\nClick **Install**\n\n![](/api/knowledge-base/images/c2be1c29-fa3a-4376-a252-41ae45e5a267)\n\nClick **Finish** ![](/api/knowledge-base/images/ae174a6b-cd13-4a83-bdbe-f0d58567d37b)\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T09:05:45.610Z","2026-08-27T07:08:22.846Z","2d39a43c-b2df-4260-bf38-536426ee7914",[],[],[],"How To Manually Install Sophos On macOS","how-to-manually-install-sophos-on-macos","# Summary\n\n**\\*\\*\\*Sophos is automatically deployed and updated on all MDM managed devices, this guide is for non-managed devices only.\\*\\*\\***\n\nThis manual install of Sophos on macOS is optional and applies to Trusted Devices.\n\n---\n\n# Steps\n\nDownload the sophos installer from the link below:\n\n\n\n![](/api/knowledge-base/images/2fe7641b-04a6-4fbc-8d14-bfd755dda41d)\n\nClick *Allow* to download the Installer\n\n![](/api/knowledge-base/images/6e8cebc2-5096-47f9-ad7d-1a78fc6a0b42)\n\nGo to your downloads folder and launch the *Sophos installer*\n\n![](/api/knowledge-base/images/2c6f25e6-836a-4e8b-95f9-6be552ad8259)![](/api/knowledge-base/images/17d828d6-a64d-44e2-a956-6194bae5379d)\n\nClick *Open* Click *OK*\n\n![](/api/knowledge-base/images/615ee0f0-6230-418c-8272-41c845a02b0a)\n\nClick *Install*\n\n![](/api/knowledge-base/images/6f02ae53-6279-416c-a90a-c671b2748d24)\n\nEnter your administrator username & Password and click *Install Helper*\n\n![](/api/knowledge-base/images/9d874f66-2759-42f4-9914-1158d093ed2c)\n\nClick *Install*\n\n![](/api/knowledge-base/images/4cc6e7ae-eac0-4ba1-9f83-8b3362907368)\n\nClick *Quit*\n\n![](/api/knowledge-base/images/3ae474f8-61ec-410c-9e89-c623443bba09)\n\nYou will see a message like this, click ok, this should open your System settings at the Privacy & Security section, if not navigate there by clicking the Apple icon and choosing system settings\n\n![](/api/knowledge-base/images/d411b2b7-a87d-4701-a0b3-044ec6fd8b10)\n\n Under the Privacy & Security Section you will see a message “Some system software requires your attention before it can be used”\n\n![](/api/knowledge-base/images/944ddb7e-39b2-45e5-bc9e-e65fb69eb1e5)\n\nClick *Details*\n\n![](/api/knowledge-base/images/87659902-91f5-4294-a3cc-edf983b8cff1)\n\nEnter your administrator username & Password and Click *Modify Settings*\n\n![](/api/knowledge-base/images/8393ce2b-a169-41dc-85fd-aa60aee4b495)\n\n*Enable both* of these settings and click *OK*\n\n![](/api/knowledge-base/images/5c9a1710-d281-4661-b7ee-e7c1c21610f8)\n\nClick *Allow*\n\nWithin System Settings go to Privacy & Security > Full Disk Access\n\n![](/api/knowledge-base/images/58d112e9-0a91-4f95-8e6d-f8e4d6078e52)\n\n![](/api/knowledge-base/images/7be5bc77-cf23-43b8-9d0d-39d767bc42c0)\n\n*Enable both* of these settings\n\nReboot to complete the installation.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T09:07:22.199Z","2026-08-27T06:59:10.165Z","6698d895-0695-4df6-8341-96646db5b07a",[],[],[],"How To Install FleetDM","how-to-install-fleetdm","![Fleet | Open MDM + patching + vuln management for every OS](/api/knowledge-base/images/6eebd2e5-bca6-44ed-8aea-15c380480f67)\n\n# Summary\n\nFleetDM is an endpoint agent that helps keep your device configured with best practices system settings, ensures devices are fully up-to-date, and provides additional tooling in the event your device is lost or stolen.\n\n---\n\n# Why Do I Need This?\n\nMore and more of our customers are insisting that we have **Mobile Device Management (MDM)** installed with remote wipe capability to ensure Grafana’s data is protected.\n\n---\n\n# Steps\n\n[Use this link](https://drive.google.com/drive/folders/1-qmGk7U2n1oJs8SZBQndRLBaiklzgRF7?usp=sharing) to download and install the Fleet Agent on your device.\n\nPlease see the guide and video below for more details.\n\nThe enrollment process should take less than 5 minutes.\n\n---\n\n# Resources\n\n- [Fleet Agent Install: User Guide](https://docs.google.com/document/d/1Sf8H7PMP69-4gNHZJq8-lVTjspXNy1MQCkfXLTeZNz8/edit?tab=t.0) (includes short videos)\n- [Fleet Agent installer](https://drive.google.com/drive/folders/1-qmGk7U2n1oJs8SZBQndRLBaiklzgRF7?usp=sharing)\n\n---\n\n# Where Do I Go If I Need Help?\n\nPlease reach out via Slack in the [#it-help](https://grafanalabs.enterprise.slack.com/archives/C02GNJYAXJB) channel.\n\nThank you in advance for your support! This is a huge step forward in the continual improvement of cybersecurity at Grafana!\n\n---\n\n*Last Reviewed: 08.27.2026 by AJ Tomko*","2026-06-17T12:47:33.998Z","2026-08-27T14:39:16.359Z","5934d4e7-d343-49db-9447-872130471b8c",[],[],[],"How To Find Your BitLocker Recovery Key","how-to-find-your-bitlocker-recovery-key","# Summary\n\nYou might need to enter your BitLocker recovery key after BIOS or hardware changes, major operating system updates, suspicious activity detection, moving the drive to a new computer, resetting your password, corruption of BitLocker information, or changes to Group Policy settings.\n\n\\\n![image.png](/api/knowledge-base/images/98cc2313-b8b1-455f-a85b-12be4edb7c04)\n\n---\n\n# Steps\n\nIf you do not have your key saved or printed here is how you can find it on [microsoft.com](http://microsoft.com):\n\n1. Visit [account.microsoft.com](http://account.microsoft.com).\n2. Navigate to the \"Devices\" section.\n3. Click on \"See details\" for the device you're looking for.\n4. Under \"BitLocker data protection\", click \"Manage your recovery keys\".\n5. Your recovery key will be a 48-digit numerical password.\n\n---\n\n# Tips For Managing\n\n1. **Securely Store Your Recovery Key**: Ensure your recovery key is stored in a safe place, such as a password manager, printed document, or USB drive.\n2. **Back Up Your Recovery Key**: You can also save your recovery key to your Microsoft account, print it, or save it to a file.\n3. **Accessing Your Recovery Key**: If prompted to enter your recovery key, follow the steps above to retrieve it from your Microsoft account.\n\n*For more detailed information, visit the [Microsoft BitLocker Support Page](https://support.microsoft.com/en-us/help/4026181/windows-10-find-my-bitlocker-recovery-key).*\n\n---\n\n# Similar Articles\n\n- [What Is BitLocker And Why Do We Need It?](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/4c1c8ef3-13be-4c15-b6c5-74103954c0af)\n- [How To Enable BitLocker / BitLocker Recovery Key](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/dcee5573-4bcb-4e80-b91f-460369e7bc87)\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-07-16T19:47:19.831Z","2026-08-27T07:15:46.180Z","87f2f14f-7f01-4ff3-a947-0acc9f5c6681",[],[],[],"How To Enroll Your Device In Kolide Device Trust","how-to-enroll-your-device-in-kolide-device-trust","# Summary\n\nEnroll and register your device in Kolide Device Trust when Okta prompts you to set it up.\n\n---\n\n# Steps\n\nWhen you login to Okta for the first time after the Kolide Device Trust feature has been enabled, you will be prompted to set up Kolide by enrolling and registering your device as follows:\n\n*\\*you may not get this until you try to open an app*\n\n![1692875371359.png](/api/knowledge-base/images/5672eff2-e313-4c5f-aa36-7028fd20c42b)\n\n*Click Setup*\n\n![1692875371396.png](/api/knowledge-base/images/61681495-6707-4806-896b-5a4099765d12)\n\n*Click Enroll*\n\n![1692875371428.png](/api/knowledge-base/images/4517dc59-081e-4545-b919-4e36bf927e39)\n\n*Click Register Device*\n\n---\n\n*Last Reviewed: 2026-08-13 SimonC*","2026-06-23T08:50:53.993Z","2026-08-27T07:07:36.094Z","f485c933-3397-464c-b08e-208c223ef08b",[],[],[],"How To Enable BitLocker / BitLocker Recovery Key","how-to-enable-bitlocker-bitlocker-recovery-key","# Summary\n\nHow to turn on BitLocker drive encryption on a Windows device and choose where to back up your recovery key.\n\n---\n\n# Steps\n\n1. Press `Windows + S`, type \"Control Panel\", and hit Enter.\n2. Go to `System and Security > BitLocker Drive Encryption`.\n3. Select the drive you want to encrypt and click \"Turn on BitLocker\".\n4. Choose how to unlock your drive (password or USB key) and where to back up your recovery key.\n - *It is strongly advised to save it to your Microsoft (Azure AD) account.*\n\n![image.png](/api/knowledge-base/images/38d844ae-67e0-4b3f-9028-7b600b6ab7bc)\n\n---\n\n# Similar Articles\n\n- [What Is BitLocker And Why Do We Need It?](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/4c1c8ef3-13be-4c15-b6c5-74103954c0af)\n- [How To Find Your BitLocker Recovery Key](https://helpdesk2.grafana.com/docs/it-ops-docs/security-device-management/87f2f14f-7f01-4ff3-a947-0acc9f5c6681)\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-07-16T19:52:31.008Z","2026-08-27T07:15:50.424Z","dcee5573-4bcb-4e80-b91f-460369e7bc87",[],[],[],"How To Change Google Document File Sensitivity Labels","how-to-change-google-document-file-sensitivity-labels","# Summary\n\nHow to change Google Document File Sensitivity Labels for DLP and External Sharing (Docs, Sheets, Slides, and Forms)\n\n---\n\n# Google Forms\n\n[Video Guide](https://) from CISO Joe\n\n![image.png](/api/knowledge-base/images/f90f1d42-fd56-4579-8969-8dff6f72a533)\n\n**Joe McManus**\n\n*Chief Information Security Officer*\n\n> ---\n\n*\\*\\***Heads up: We’ve disabled Claude’s Remote Control feature -** The current security model for this feature is fundamentally incompatible with our environment. It works by generating a URL that grants full read/write authorization to your local session, effectively giving an unmanaged device (like a personal phone) total access to modify code and read files.\\\n\\\nWe can’t allow unmanaged hardware with that level of reach into our codebase, as it bypasses all our mandatory security controls like laptop MDM, disk encryption, and Kolide. The only viable path to support this would be enforcing full MDM on personal devices, which none of us want.\\\n\\\nBeyond the technical risks, we shouldn’t be treating personal mobile devices as trusted nodes for managing code or production impacting workflows. Let’s keep code management on managed hardware. Thanks for understanding why we made this choice and keeping Grafana secure.*\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-07-13T09:07:10.688Z","2026-08-27T06:48:32.091Z","05b13f54-8d67-4039-b620-ad92df21e6b3",[],[],[],"AppleCare For Enterprise (ACE)","contacting-applecare-for-enterprise-ace-laptop-repair-hardware-software","# Summary\n\nAppleCare for Enterprise (ACE) is available on MacOS devices. Support can be initiated by any Grafanista at any time via your preferred method of repair.\n\n---\n\n# In-warranty Repairs\n\n- Address functional failures\n- Does not require Service Pool Credits\n- Initiated by end users or IT staff\n- Onsite, Mail-in, Apple Retail, Apple Authorised Service Providers, where available – AppleCare For Enterprise Support **must** be contacted before going in store or an Authorised Service Provider.\n\nClick [this link ](https://support.apple.com/choose-country-region/enterprise)to check if on-site repair is available in your country.\n\n---\n\n# Repair Strategies\n\n- Onsite-service technician will contact end user to schedule appointment.\n- Mail in (by location) 3-5 day return upon Apple’s receipt of device.\n- Local Service Provider (or Apple Retail) scheduling and completion timeframe determined by provider.\n\n---\n\n# End User Support\n\nSee chart below for international phone numbers. Provide PIN number when prompted.\n\n- **PIN**: 6413\n- **Phone Support Hours**: 24/7 \n- **Agreement Number**: 8314937115\n\n*NOTE: Local language support during local business hours. English language support after hours.*\n\n---\n\n# Additional Assistance And Follow-Up\n\nCall AppleCare (see number above) using case number, serial number, or repair ID for reference.\n\n---\n\n# International Phone Numbers\n\n| Country/Region | Phone Number |\n| --- | --- |\n| Australia | 130 076 0237 |\n| Austria | 0800 070266 |\n| Belgium | 0800 81 519 |\n| Canada | 877 218 1201 |\n| China | 400 056 0710 |\n| Denmark | 80251620 |\n| Finland | 0800 774220 |\n| France | 0805 540 103 |\n| Germany | 0800 6645 308 |\n| Hong Kong | 2112 9968 |\n| India | 000800 0401218 |\n| Ireland | 1 800805005 |\n| Istanbul local rate | 0216 282 1896 |\n| Israel | (02) 375-2135 |\n| Italy | 800798644 |\n| Japan | 012 099 6477 |\n| KSA | 800844 8008 |\n| Luxembourg | 800 27790 |\n| Netherlands | 0800 3949020 |\n| New Zealand | 0800 387931 |\n| Norway | 240 55 186 |\n| Poland | 800 707 347 |\n| Portugal | 800781367 |\n| Singapore | 800 186 1015 |\n| South Korea | 080 500 0017 |\n| Spain | 900812689 |\n| Sweden | 020 160 5636 |\n| Switzerland | 0800 00 0467 |\n| Turkey | 00800 448829876 |\n| United Arab Emirates | 800 0444 9014 |\n| United Kingdom | 0800 912 7301 |\n| United States | 877 218 1190 |\n\n---\n\n*Last Reviewed: 07.16.2026 by AJ Tomko*","2026-06-16T13:36:07.596Z","2026-08-27T07:07:25.406Z","447e53d8-4468-47c5-a24e-d73385968535",[],[],[],"Okta","okta","2026-07-15T20:11:55.737Z","e5f3071e-e1e6-4eea-b94e-b26e4592b4e7",[614,615,616,617,618,619],[],{"_90":665,"_174":666,"_191":-5,"_192":667,"_194":611,"_177":144,"_178":668,"_180":669,"_15":670,"_17":18,"_198":671,"_200":-5,"_201":672,"_203":673},{"_90":656,"_174":657,"_191":-5,"_192":658,"_194":611,"_177":144,"_178":659,"_180":660,"_15":661,"_17":18,"_198":662,"_200":-5,"_201":663,"_203":664},{"_90":647,"_174":648,"_191":-5,"_192":649,"_194":611,"_177":144,"_178":650,"_180":651,"_15":652,"_17":18,"_198":653,"_200":-5,"_201":654,"_203":655},{"_90":638,"_174":639,"_191":-5,"_192":640,"_194":611,"_177":144,"_178":641,"_180":642,"_15":643,"_17":18,"_198":644,"_200":-5,"_201":645,"_203":646},{"_90":629,"_174":630,"_191":-5,"_192":631,"_194":611,"_177":144,"_178":632,"_180":633,"_15":634,"_17":18,"_198":635,"_200":-5,"_201":636,"_203":637},{"_90":620,"_174":621,"_191":-5,"_192":622,"_194":611,"_177":144,"_178":623,"_180":624,"_15":625,"_17":18,"_198":626,"_200":-5,"_201":627,"_203":628},"How To Set Up A Hardware Token In Okta","how-to-set-up-a-hardware-token-in-okta","# Summary\n\nEnroll a hardware security token, such as a YubiKey, as a multifactor authentication method on your Okta profile so you can authenticate with a tap instead of your phone.\n\n---\n\n# Steps\n\n1\\. On your Okta dashboard, click your name at the top right and then click \"Settings\"\n\n![Click your name, then Settings](/api/knowledge-base/images/069972d9-1318-426c-ae22-f1278df52c9d)\n\n2\\. Then click the green \"Edit Profile\" button.\n\n![Click the green Edit Profile button](/api/knowledge-base/images/680d2d04-f76b-41e6-b153-35c414cb5f6d)\n\n3\\. In the \"Extra Verification\" section, click \"Set up\" next to **Security Key or Biometric Authenticator**.\n\n![In the Extra Verification section, click the Set Up button next to Security Key or Biometric Authenticator](/api/knowledge-base/images/b208928e-1788-476c-b153-d962e621bbe8)\n\n4\\. On the next screen, click Setup again.\n\n![](/api/knowledge-base/images/829acd98-3b41-4d6a-afb7-0fb024610f79)\n\n5\\. Then click \"Enroll\" on the next screen.\n\n![](/api/knowledge-base/images/68370962-6d99-44a7-8dd1-61b66ca2d0a5)\n\n6\\. Next, click **USB security key** on the browser prompt.\n\n![Select USB security key on browser prompt](/api/knowledge-base/images/74ad8685-5b5a-4356-a587-c712e685c881)\n\n7\\. With your security token plugged in, touch the button on the token (for YubiKey, it's the gold \"Y\" button).\n\n![Insert USB key and touch the button on it](/api/knowledge-base/images/2da4fb73-9ce6-4803-8642-c260b49fb2e6)\n\n8\\. Finally, click the \"Allow\" button and that should complete the process!\n\n![Click Allow to finish the process](/api/knowledge-base/images/49a86847-6f90-44ce-b24f-19aaa137c313)\n\n9\\. Now, instead of having to use your phone for multifactor authentication, you just need to tap the button on the hardware token to authenticate!\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T08:26:56.406Z","2026-08-27T06:58:16.026Z","a3540613-d1e3-4aa3-bb8d-530c926c504c",[],[],[],"How To Reset Your Okta Password","okta-pw-reset","# Summary\n\nIf you've been locked out of your Okta account, please follow these steps below.\n\n---\n\n# Steps\n\n## Unthread\n\n1. Submit this [form](https://helpdesk2.grafana.com/submit/4da284a4-e6ce-4a5e-9653-9a3b3b99332c) for **Okta** → **Account(s)** → **Reset Password**\n2. Once an Agent responds to your ticket and resets your password you will receive an email sent to your Okta primary and secondary email addresses\n3. Follow the steps provided to reset your Okta password\n\n## Slack\n\n1. Send a message to [#it-help](https://grafanalabs.enterprise.slack.com/archives/C02GNJYAXJB)\n2. Once an Agent responds to your ticket and resets your password you will receive an email sent to your Okta primary and secondary email addresses\n3. Follow the steps provided to reset your Okta password\n\n---\n\n*Last Reviewed: 08.27.2026 by AJ Tomko*","2026-07-03T12:54:55.078Z","2026-08-27T18:55:10.961Z","de8fb81a-8397-4340-abaf-7942326cb421",[],[],[],"How To Register A YubiKey With Okta As A Physical Authentication Token","how-to-register-a-yubikey-with-okta-as-a-physical-authentication-token","# Summary\n\nEnroll a Yubikey in Okta so it can be used as a physical authentication token.\n\n---\n\n# Steps\n\nLog into Okta at [grafana.okta.com](http://grafana.okta.com) and select *settings*\n\n![](/api/knowledge-base/images/ec2988f3-74a8-4ea7-8fc5-9e9aef55771f)\n\nSelect *Security key or Biometric Authenticator*\n\n![](/api/knowledge-base/images/fb043546-09d3-4dd6-9a3e-726f6fb2bd62)\n\nYou'll be prompted to verify with Kolide next. Select *verify.*\n\n![](/api/knowledge-base/images/7dbd278a-f506-4adc-9770-3d83b57fd622)\n\n**If you have any other authentication factors, such as Google Authenticator, you may be prompted to authenticate this way as well.** \n\n![](/api/knowledge-base/images/d9300c9f-e1b9-4a55-9109-e9df297c47d2)\n\n1Password will prompt you to add a *new biometric key*\n\n![](/api/knowledge-base/images/b781a610-fd73-459a-a6a7-b29e744823dc)\n\nYou've now enrolled a new Yubikey as a physical authentication token. You should be brought back to your Okta profile.\n\n![](/api/knowledge-base/images/e7de8bf3-5fd7-4d42-afa1-0c65af6080a4)\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T08:48:12.653Z","2026-08-27T07:06:36.628Z","9b2e8f61-da49-4c9a-b0b8-a00dbbe618d1",[],[],[],"How To Add Okta Verify (2FA) To Your Okta Profile","how-to-add-okta-verify-2fa-to-your-okta-profile","# Summary\n\nThis lets you approve sign-ins with a push notification on your phone.\n\n---\n\n# On your computer:\n\n1. Open .\n2. Sign in with your Grafana credentials.\n3. Click your **Name** (top right) → **Settings**.\n4. Click **Edit Profile** (green button)\n5. Scroll to **Security Methods** → click **Add Okta Verify**.\n6. Select **iPhone** or **Android**.\n7. A **QR code** will appear; leave this page open.\n\n---\n\n# On your phone:\n\n### iPhone (iOS)\n\n1. Open the **App Store** → search *Okta Verify* → **Get/Install**.\n2. Open **Okta Verify** → tap **Add Account** → **Organization**.\n3. Allow camera permissions if prompted.\n4. **Scan the QR code** on your computer screen.\n5. When enrollment completes, tap **Done**.\n6. **Allow Notifications** when asked.\n\n### Android\n\n1. Open **Google Play Store** → search *Okta Verify* → **Install**.\n2. Open **Okta Verify** → tap **Add Account** → **Organization**.\n3. Allow camera/notification permissions if prompted.\n4. **Scan the QR code** on your computer screen.\n5. Wait for success → tap **Done**.\n6. Confirm **Notifications** are enabled for Okta Verify.\n\n---\n\n# Result\n\nYou should now see **Okta Verify** listed as an enrolled factor in Okta *Security Methods* on the computer page.\n\n---\n\n*Last Reviewed: 07.30.2026 by AJ Tomko*","2026-06-23T08:30:46.181Z","2026-08-27T06:58:08.704Z","eb8d9803-f5af-4b00-9040-f41c061d75c0",[],[],[],"How To Add A Passkey On Your Phone To Your Okta Profile","how-to-add-a-passkey-on-your-phone-to-your-okta-profile","# Summary\n\nThis adds a phishing-resistant login option using your phone’s biometrics.\n\n---\n\n# iPhone (iOS) Instructions\n\n1. Open **Safari** on your iPhone.\n2. Go to and sign in (if asked).\n3. Tap the 3 dots (top right), then **Settings**.\n4. In the **Security Methods** section → tap **Set up another** next to **Security Key or Biometric Authenticator**.\n5. Authenticate with Okta and click **Verify.**\n6. Click **Set up,** and then if you're using:\n - **Passwords (Apple):** select **Save in Passwords** and tap **Add Passkey**, and authenticate.\n - **1Password**: select **Save in 1Password** and tap **Add Passkey**, and authenticate.\n7. Wait for the confirmation that the passkey was created.\n\n![Devin_Okta.gif](/api/knowledge-base/images/c5ebef6e-b44e-4813-8f6f-529d5d3418d4)\n\n---\n\n# Android Instructions\n\n 1. Open **Chrome** on your Android device.\n 2. Go to and sign in (if asked).\n 3. Tap your **Name** (top right) → **Settings**.\n 4. Click **Edit Profile** (green button)\n 5. In the **Security Methods** section → tap **Set up another** next to **Security Key or Biometric Authenticator**.\n 6. Authenticate with Okta again.\n 7. Choose **Use screen lock or fingerprint**.\n 8. Tap **Create Passkey**.\n 9. Save to **Google Password Manager** (your Google account).\n10. Wait for the confirmation that the passkey was created.\n\n![image.png](/api/knowledge-base/images/f9c93c2c-e7ad-47e4-a141-ce6ae544cfcc)\n\n![image.png](/api/knowledge-base/images/34877905-1c4b-40f5-a5e3-5d696f9a8e0c)\n\n---\n\n# Result\n\nYou should now see a **Passkey** (or **\"Security Key or Biometric\"**) listed under *Security Methods* in Okta.\n\n---\n\n*Last Reviewed: 07.30.2026 by AJ Tomko*","2026-07-30T13:20:37.656Z","2026-08-27T07:15:44.134Z","5707a389-295f-40c4-8ad3-8eeae91c8e12",[],[],[],"How To Add A Nickname Label To Your Okta Factors","how-to-add-a-nickname-label-to-your-okta-factors","# Summary\n\nWhen you add a new/additional factor to Okta you can now add a descriptive label to help you identify this factor.\n\n---\n\n# Prerequisites\n\n- [Multifactor Authentication](https://help.okta.com/oie/en-us/content/topics/identity-engine/authenticators/about-authenticators.htm)\n\n---\n\n# Steps\n\n1. From the Okta dashboard, click your name in the top right, then `Account settings` or click [here](https://grafana.okta.com/enduser/settings)\n2. After adding a new factor, you will see the `Nickname` button\n\n![](/api/knowledge-base/images/63ff52d7-fe87-40ce-8861-bdf55e59e922)\n\n3. Click `Nickname` to give your factor a nickname and then `Save`\n\n![](/api/knowledge-base/images/13c62b40-1306-44a5-94ce-b8d75e498ba1)\n\n4. You will now see your new nickname under your security method\n\n![](/api/knowledge-base/images/38f46758-0f40-4f1f-b4d3-3a05061796f9)\n\n---\n\n*Last Reviewed: 08.27.2026 by AJ Tomko*","2026-06-23T08:29:09.499Z","2026-08-27T14:07:48.862Z","75000245-f399-40fa-aa80-abc2921fb495",[],[],[],"Google Workspace","google-workspace","2026-07-15T20:12:47.058Z","f20499ad-714d-4cfd-9787-65dbb4029850",5,[681,682,683,684,685],[],{"_90":721,"_174":722,"_191":-5,"_192":723,"_194":677,"_177":144,"_178":724,"_180":725,"_15":726,"_17":18,"_198":727,"_200":-5,"_201":728,"_203":729},{"_90":713,"_174":-5,"_191":-5,"_192":714,"_194":677,"_177":144,"_178":715,"_180":716,"_15":717,"_17":18,"_198":718,"_200":-5,"_201":719,"_203":720},{"_90":704,"_174":705,"_191":-5,"_192":706,"_194":677,"_177":144,"_178":707,"_180":708,"_15":709,"_17":18,"_198":710,"_200":-5,"_201":711,"_203":712},{"_90":695,"_174":696,"_191":-5,"_192":697,"_194":677,"_177":144,"_178":698,"_180":699,"_15":700,"_17":18,"_198":701,"_200":-5,"_201":702,"_203":703},{"_90":686,"_174":687,"_191":-5,"_192":688,"_194":677,"_177":144,"_178":689,"_180":690,"_15":691,"_17":18,"_198":692,"_200":-5,"_201":693,"_203":694},"Using Google Drive To Save & Back Up Work","using-google-drive-to-save-back-up-work","Save work files in **Google Drive** so they remain available across your work devices.\n\n## Access Google Drive in a browser\n\n1. Go to [drive.google.com](https://drive.google.com).\n2. Sign in with your work Google Workspace account.\n3. Upload files or create and organize files in Drive.\n\n## Synchronize files with Google Drive for desktop\n\nWhere available for your device:\n\n1. Install **Google Drive for desktop**.\n2. Sign in with your work Google Workspace account.\n3. Choose the folders or files you want synchronized.\n4. Save new work files in Google Drive or a synchronized folder.\n\nUse Google Drive exclusively for saving and synchronizing work files on macOS and Windows: Linux users can use [drive.google.com](http://drive.google.com) through a browser to upload, access, and manage work files.","2026-09-03T08:27:15.530Z","2026-09-03T08:27:42.857Z","2337ca01-fd34-4a3e-ac54-21da3ffe221f",[],[],[],"How To Set Your Google Calendar Working Location","how-to-set-your-google-calendar-working-location","# Summary\n\nLet others know where you typically work each week.\n\n---\n\n# Steps\n\n1. On your computer, open [Google Calendar](https://calendar.google.com/).\n\n2. At the top right, click **Settings** ![](/api/knowledge-base/images/1ab853b7-0af1-44bf-8fee-452217bccaef) .\n\n3. On the left, under \"**General**,\" click **Working hours & location**.\n\n4. Check the box next to “**Enable working location**.”\n\n5. Select the days you work. Working hours are already selected if your calendar [shows working hours](https://support.google.com/calendar/answer/7638168#working_hours).\n\n6. Next to each day, enter your working location.\n\n---\n\n# Notes\n\nImportant: When your calendar is shared with someone with at least free/busy visibility, they can view your working location.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-16T10:31:08.788Z","2026-08-27T06:56:48.400Z","72a3c5a7-6ad1-4003-be42-bc108da77bcb",[],[],[],"How To Enable Google Galendar Invites To Automatically Include Zoom Conferencing Information","how-to-enable-google-galendar-invites-to-automatically-include-zoom-conferencing-information","# Summary\n\nIn order to automatically include Zoom Conferencing Information on all Google Calendar invites Grafana would have to disable Google Meet and set this at the organizational level as an all-or-nothing setting. As many users prefer Google Meet over Zoom and Grafana allows Google Meet to be utilized this is not possible to include automatically as a limitation by Google.\n\n---\n\n*Last Reviewed: 08.31.2026 by AJ Tomko*","2026-08-31T16:18:38.489Z","2026-09-04T16:08:41.424Z","3a5bb6c8-0e27-45a4-a001-d88895deced1",[],[],[],"How To Enable Google Calendar Invites With Microsoft Teams ","# Summary\n\nUse Microsoft Teams as the video conferencing tool for a Google Calendar event.\n\n---\n\n# Steps\n\n1. In your [google calendar](https://calendar.google.com) click **+Create → Event**\n2. Use the dropdown next to **Add Google Meet video conferencing**\n3. Select **Microsoft Teams Meeting**\n\n![image.png](/api/knowledge-base/images/dba43ba1-e5d3-4196-95f7-61a177a44817)\n\n---\n\n*Last Reviewed: 09.04.2026 by AJ Tomko*","2026-09-04T16:09:24.310Z","2026-09-04T16:12:41.644Z","b08885d4-a157-4cce-a690-fa694fd97e3a",[],[],[],"How To Access Delegated Google Workspace Accounts","how-to-access-delegated-google-workspace-accounts","# Summary\n\nThis article will outline how to access Google Workspace accounts that have been deleted by you.\n\nIf you have any questions or issues after reading this article, please reach out to the IT Operations team in the #it-help channel in Slack.\n\n---\n\n# Steps\n\n1. Log in to your Google Workspace account.\n2. Access the Gmail web interface.\n3. In the top right corner of the web page, you will see your account button:\\\n ![](/api/knowledge-base/images/816ce83b-2249-4c2b-a52e-055daaf021a5)\n4. Click your account button, then you will see a list of delegated accounts:\\\n ![](/api/knowledge-base/images/0fe6eacb-f433-49f6-b71f-0b12aa8e3fb0)\n5. From here, just click on which account you wish to access. \n6. Finally, a new window will open with the Gmail web interface of this account. You can access Gmail, Calendar, and other Google services for this account.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T08:42:21.630Z","2026-08-27T06:47:55.076Z","390ffbc4-cf39-4bc7-bf44-910c81ac54bd",[],[],[],"GLM & App Access","glm-app-access","Grafana License Manager (GLM) & Application Access","2026-07-15T19:37:32.901Z","ef8a55ad-28a8-4438-8bc3-10fea8712a14",12,[738,739,740,741,742,743,744,745,746,747,748,749],[],{"_90":849,"_174":850,"_191":-5,"_192":851,"_194":734,"_177":144,"_178":852,"_180":853,"_15":854,"_17":18,"_198":855,"_200":-5,"_201":856,"_203":857},{"_90":840,"_174":841,"_191":-5,"_192":842,"_194":734,"_177":144,"_178":843,"_180":844,"_15":845,"_17":18,"_198":846,"_200":-5,"_201":847,"_203":848},{"_90":831,"_174":832,"_191":-5,"_192":833,"_194":734,"_177":144,"_178":834,"_180":835,"_15":836,"_17":18,"_198":837,"_200":-5,"_201":838,"_203":839},{"_90":822,"_174":823,"_191":-5,"_192":824,"_194":734,"_177":144,"_178":825,"_180":826,"_15":827,"_17":18,"_198":828,"_200":-5,"_201":829,"_203":830},{"_90":813,"_174":814,"_191":-5,"_192":815,"_194":734,"_177":144,"_178":816,"_180":817,"_15":818,"_17":18,"_198":819,"_200":-5,"_201":820,"_203":821},{"_90":804,"_174":805,"_191":-5,"_192":806,"_194":734,"_177":144,"_178":807,"_180":808,"_15":809,"_17":18,"_198":810,"_200":-5,"_201":811,"_203":812},{"_90":795,"_174":796,"_191":-5,"_192":797,"_194":734,"_177":144,"_178":798,"_180":799,"_15":800,"_17":18,"_198":801,"_200":-5,"_201":802,"_203":803},{"_90":786,"_174":787,"_191":-5,"_192":788,"_194":734,"_177":144,"_178":789,"_180":790,"_15":791,"_17":18,"_198":792,"_200":-5,"_201":793,"_203":794},{"_90":777,"_174":778,"_191":-5,"_192":779,"_194":734,"_177":144,"_178":780,"_180":781,"_15":782,"_17":18,"_198":783,"_200":-5,"_201":784,"_203":785},{"_90":768,"_174":769,"_191":-5,"_192":770,"_194":734,"_177":144,"_178":771,"_180":772,"_15":773,"_17":18,"_198":774,"_200":-5,"_201":775,"_203":776},{"_90":759,"_174":760,"_191":-5,"_192":761,"_194":734,"_177":144,"_178":762,"_180":763,"_15":764,"_17":18,"_198":765,"_200":-5,"_201":766,"_203":767},{"_90":750,"_174":751,"_191":-5,"_192":752,"_194":734,"_177":144,"_178":753,"_180":754,"_15":755,"_17":18,"_198":756,"_200":-5,"_201":757,"_203":758},"What Is Grafana License Manager (GLM)?","what-is-grafana-license-manager-glm","# Summary\n\n![app avatar](/api/knowledge-base/images/db740300-4756-48f3-820f-5bb6944806a9)\n\n**Grafana License Manager (GLM)** is an IT Operations tool designed to enhance the management and efficiency of our Grafana environment. GLM streamlines application/license requests/releases to improve operational workflows for all Grafanistas by providing necessary oversight into organization licensing to contain costs by automating audits and cleanup processes while allowing an instantaneous response - gathering approval as applicable from the configured Slack channel - for global Grafanistas to receive expedited application access.\n\n***\n\n# TL;DR\n\n- 📅 Every **90 days**, licenses are reviewed.\n- 📬 If one of your licenses is due, you'll receive a notification.\n- ✅ Respond to **keep** the license or **release** it.\n- ⏳ If you don't respond before the grace period ends, **the license will be automatically revoked**.\n- 👀 Don't see what you're looking for in Slack? Check the [Portal](https://glm.grafana-ops.net). Slack is limited on how many it can display.\n\n***\n\n# License Audit Process\n\nTo make sure software licenses are being used appropriately, we'll periodically ask you to confirm whether you still need certain licenses.\n\n***\n\n# How it works\n\n- **Every 90 days**, your assigned licenses are reviewed.\n- If a license is due for review, you'll receive a notification asking you to take action.\n- For each license, you'll have two options:\n - **Retain** the license if you still need it.\n - **Release** the license if you no longer need it.\n\n***\n\n# What happens if I don't respond?\n\nIf you don't respond within the grace period after being contacted, **the license will be automatically revoked**. This helps ensure licenses are available for others who need them and keeps licensing costs under control.\n\n***\n\n# What happens if I have multiple licenses?\n\nEach eligible license is reviewed individually. You'll only be contacted about licenses that are due for audit, and you'll have the opportunity to confirm or release each one. The message will be updated to reflect your current decision as you proceed through the audit and you will see the following message upon completion:\n\n![image.png](/api/knowledge-base/images/b8ca5a9a-6101-4037-8eb6-73d8ceef065c)\n\n***\n\n# Similar Articles\n\n- [What Applications Does Grafana License Manager (GLM) Support?](https://helpdesk2.grafana.com/docs/it-ops-docs/glm-app-access/what-applications-does-glm-support)\n\n***\n\n_Last Reviewed: 07.28.2026 by AJ Tomko_\n","2026-06-02T14:41:57.604Z","2026-08-27T07:06:29.041Z","25d103e9-bd6a-4533-82f7-e9eb5a014796",[],[],[],"What Applications Does Grafana License Manager (GLM) Support?","what-applications-does-glm-support","# Supported Licenses\n\nBelow is a list of all applications and licenses currently supported by GLM:\n\n---\n\n**Adobe Inc.** - *Marketo*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Aha!** - *Admin*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Aha!** - *Contributor*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Anthropic** - *API User Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Anthropic** - *API Billing Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Anthropic** - *API Developer Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Anthropic** - *Claude Enterprise User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Anthropic** - *API Claude Code User Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Check Point** - *Perimeter81 General Access*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Check Point** - *Perimeter81 Customer Whitelist*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Cisco WebEx** - *Licensed*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Cisco WebEx** - *Basic*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Clari** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Cloudflare** - *Administrator*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Cloudflare** - *Read-Only Administrator*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Cloudflare** - *Firewall*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Cloudflare** - *Minimal Access*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Cloudflare** - *Super Administrator*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Common Room** - *Owner*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Common Room** - *Editor*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Common Room** - *Viewer*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Cursor** - *AI Code Editor*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Customer IO** - *Self-Serve Production - Author Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Customer IO** - *Marketing - Author Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Customer IO** - *Marketing - Viewer Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Customer IO** - *Self-Serve Production - Viewer Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Customer IO** - *Self-Serve Testing - Viewer Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Customer IO** - *Self-Serve Testing - Author Role*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**DockerHub** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**DocuSign** - *Sender*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Druva** - *inSync*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Figma** - *Design*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**GitHub** - *Grafana Enablement Org*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Intigriti** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Lucid Chart** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Microsoft Office** - *Teams Enterprise*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Microsoft Office** - *Apps for Enterprise*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Miro** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**N8N** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**OpenAI** - *ChatGPT Enterprise*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**OpenAI** - *API Access: Live Features*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**OpenAI** - *API Access: Productivity / ChatGPT*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**OpenAI** - *API Access: Experiments / Exploration*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Pigment** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Reclaim AI** - *Basic*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Retrium** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Rocketlane** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**RudderStack** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Salesforce** - *Basic Access*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**SendSafely** - *Basic*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Sentry IO** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Smartsheet** - *Free*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Smartsheet** - *Licensed*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Sourcegraph** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Supabase** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Terret** - *Non-AE User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Twilio** - *SendGrid*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Veracode** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Workday** - *Sandbox Access*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** Yes\n\n---\n\n**Workday** - *Evisort*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Workday** - *Adaptive Planning*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Zendesk** - *Staff*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Zendesk** - *Light Agent*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Zendesk** - *Admin*\n* **Audit Enabled:** Yes\n* **Requires Approval:** Yes\n* **Requires Justification:** No\n\n---\n\n**Zip HQ** - *User*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n**Zoom** - *Enterprise*\n* **Audit Enabled:** Yes\n* **Requires Approval:** No\n* **Requires Justification:** No\n\n---\n\n*Last Updated: 2026-09-04T23:01:26.373Z*\n","2026-06-02T14:42:47.384Z","2026-09-04T23:01:26.618Z","5474824a-e6d9-4b8d-99a6-d5fdbe378264",[],[],[],"What Applications Are Supported By Other Teams?","what-applications-are-supported-by-teams","# Summary\n\nA directory of applications that are managed by teams other than IT Operations, along with the right team or contact to reach out to for each one.\n\n---\n\n# Platform\n\n- **#platform**\n\n### Azure Subscriptions & Resources\n\n- For access to an Azure subscription or resource please reach out to #platform.\n\n### GCP Projects & Resources\n\n- For access to a GCP project or resource please reach out to #platform.\n\n### Grafana Ops / BI (ops.grafana-ops.net, bi.grafana-ops.net)\n\n- For Editor or Admin access to https://ops.grafana-ops.net or https://bi.grafana-ops.net please reach out to #platform.\n\n### Gemini API Keys\n\n- For a Gemini API key please reach out to #platform.\n\n---\n\n# AppCore\n\n- **#appcore**\n\n### GCOM\n\n- For access to GCOM please reach out to #appcore.\n\n### Staff Orgs on grafana.com\n\n- To create a staff org on grafana.com please reach out to #appcore.\n\n---\n\n# People Team\n\n- **#people-ops**\n\n### Cuckoo AI (Translation)\n\n- Cuckoo AI is managed by the People Ops team; review the wiki for access.\n\n### Contractor Accounts\n\n- Please coordinate contractor onboarding with the People Ops team.\n\n### Email Address Changes\n\n- Please coordinate email address changes with the People Ops team.\n\n### Headspace\n\n- Headspace has been replaced by Calm, see [the wiki article here](https://wiki.grafana-ops.net/w/index.php/People:People/Benefits/Global_Benefit_Programs/Calm_Premium).\n\n---\n\n# Finance\n\n### Expensify\n\n- Expense submission is via the Expensify tile on your Okta dashboard. For questions or concerns about expenses please reach out to #ask-expenses.\n\n### Ubersmith\n\n- For questions/concerns/issues regarding Ubersmith please reach out to financestaff@grafana.com.\n\n---\n\n# Go To Market (GTM)\n\n- **#gtm-tools-help**\n- **#salesops**\n\n### Cognism\n\n- Cognism is currently only for our EMEA, APAC & LATAM AEs, SDRs, and Growth Account Managers.\n- If you require access and are not in these roles please reach out to #gtm-tools-help.\n\n### Gong\n\n- For questions/concerns/issues regarding Gong please reach out to #gtm-tools-help.\n\n### Lusha\n\n- Lusha is currently only for AMER, EMEA, APAC & LATAM AEs and SDRs.\n\n- Access provisioned automatically via Okta.\n\n- If you require access and are not in these roles please reach out to #gtm-tools-help.\n\n### Salesforce\n\n- Access to Salesforce is typically automated based on your role.\n- Basic access may be requested via Grafana License Manager (GLM).\n- For questions/concerns/issues regarding Salesforce please reach out to #gtm-tools-help.\n\n### Seamless.ai\n\n- Seamless.ai is currently only for APAC and AMER AEs, excluding directors and VPs.\n- Outside of those locations, AEs should be assigned **Cognism** instead.\n- Access provisioned automatically via Okta.\n- If you require access and are not in these roles, please reach out to #gtm-tools-help or #salesops.\n\n### ZoomInfo\n\n- Zoominfo is currently only for AMER & LATAM AEs and SDRs who are **not** managers.\n- Access provisioned automatically via Okta.\n- If you require access and are not in these roles please reach out to #gtm-tools-help.\n\n### Nooks\n\n- Nooks is available by default for all Sales Development Representatives (SDRs)\n- If you're an Sales Development Representative (SDR) but don't have access, or if you're outside of these roles and are looking to request access, please reach out to #gtm-tools-help on Slack.\n\n---\n\n# OneX (formerly Customer Experience)\n\n- **#cx-ops**\n- **#cx-team**\n\n### **Statuspage.io** **/ manage.statuspage.io**\n\n- For questions/concerns/issues regarding Statuspage.IO please reach out to #cx-ops or Zach Day <zachary.day@grafana.com>\n\n### Zapier\n\n- Grafana does not have an Enterprise Zapier account.\n- Please reach out to your team members or manager for access.\n\n### Zendesk\n\n- For questions/concerns/issues regarding Zendesk please reach out to #cx-team\n\n---\n\n# Other / Unknown\n\n### Atlan\n\n- The IT team does not manage Atlan. Post in #data-and-analytics and ping @data-help so the on-call person can grant access.\n\n### Navan\n\n- For questions/concerns/issues regarding Navan please reach out to #travelhelp\n- Navan pages not loading? – This is a know issue, as a work around: Use the mobile app then wait approximately 10 minutes for the browser page to time out and load or adjust your ad-blocker settings. For further issues regarding Navan please reach out to #travelhelp\n\n### NPM (Tender Offer Okta Login)\n\n- NPM has their own Okta instance — please reach out to their support directly.\n\n### QuotaPath\n\n- For questions/concerns/issues regarding QuotaPath please reach out to Craig Labulis <[craig.labulis@grafana.com](mailto:craig.labulis@grafana.com)>\n\n### RudderStack\n\n- For questions/concerns/issues regarding RudderStack please reach out #data-and-analytics or Daniel Alonso <[daniel.alonso@grafana.com](mailto:daniel.alonso@grafana.com)>\n\n### FullStory\n\n- For questions/concerns/issues regarding FullStory please reach out to #product_analytics\n\n### Slido\n\n- For questions/concerns/issues regarding Slido please reach out to Jen Stahl <[jennifer.stahl@grafana.com](mailto:jennifer.stahl@grafana.com)>\n\n### SignalFX\n\n- SignalFX is a competitor and we do not grant access.\n\n### DataDog\n\n- DataDog is a competitor and we do not grant access.\n\n---\n\n*Last Reviewed: 07.20.2026 by Devin Johns*","2026-06-10T13:29:34.903Z","2026-09-03T07:49:49.539Z","8721ee11-4f99-4952-9260-42486f337805",[],[],[],"How To Troubleshoot Internal Wiki Login Issues","how-to-troubleshoot-internal-wiki-login-issues","# Summary\n\nWhat to try if you cannot log in to the internal wiki.\n\n---\n\n# Steps\n\nIf you are attempting to log in via username/password, use the Okta button instead.\n\n![image.png](/api/knowledge-base/images/38d31bd5-18b4-4ba8-9a99-564eab2638f6)\n\nIf you are still facing issues, refer to the [How To Clear Browser Cache, Cookies, and Site Data](https://grafana.unthread.io/dashboard/projects/a471eed8-7bdc-4dc4-ac5f-7f6eef4557ee/knowledge/articles/878c386f-584c-4044-8b0f-adf908fd87fc/edit) knowledge article according to your browser of choice.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-07-09T19:07:57.441Z","2026-08-27T07:05:35.221Z","f457e17a-38bb-4fb9-bbfb-18e98d75e6e0",[],[],[],"How To Set Up LinkedIn Sales Navigator, Recruiter, And Email Access","linkedin-access-setup-guide-sales-navigator-recruiter-email-configuration","# Summary\n\nSet your Grafana email as your LinkedIn primary email, then request access to LinkedIn Sales Navigator or LinkedIn Recruiter.\n\n---\n\n# Steps\n\n**Step 1 — Update your LinkedIn primary email**\n\nBefore requesting access to any LinkedIn tool, you'll need to ensure your Grafana email is set as the primary email on your LinkedIn profile:\n\n1. Open [LinkedIn Settings](https://www.linkedin.com/mypreferences/d/email)\n2. Go to **Sign in & Security → Email Addresses**\n3. Add your Grafana email address\n4. Verify it from the confirmation email\n5. Set it as **Primary**\n6. Remove the old email if you no longer want it on the account\n\n**A couple of notes:**\n\n- If Sales Navigator is on a team/enterprise licence, the seat may still be associated with your previous work email in your previous company's setup\n- If LinkedIn won't let you switch the primary email, make sure the new address is verified first\n\n**Step 2 — Request access**\n\n**LinkedIn Sales Navigator:**\\\nOnce your email is updated, let the IT Operations team know and we'll invite your Grafana email address to join.\n\n**LinkedIn Recruiter:**\\\nBefore requesting access, please complete the following training:\\\n[Hiring Manager's Guide to Success with LinkedIn Recruiter](https://training.talent.linkedin.com/hiring-managers-guide-to-success-with-linkedin-recruiter)\n\n- **If you are on the M-Team** — complete the training and open a ticket with IT Operations to request access (Hiring Manager Licence)\n- **If you are not on the M-Team** — your manager's approval is required first. Once approval is received, complete the training and open a ticket with IT Operations (Recruiter User Licence)\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-07-14T13:22:17.893Z","2026-08-27T06:47:16.921Z","e6bf2dea-1d0f-4b62-9a7e-613573b862c4",[],[],[],"How To Log In To Reclaim Via SSO","how-to-log-in-to-reclaim-via-sso","# Summary\n\n**After 13th May 2024 access to Reclaim will be via Okta SSO**\n\nYou will now access Reclaim via Okta SSO as follows:\n\n---\n\n# Steps\n\nLogin to Okta and Click the Reclaim tile as follows: \n\n![](/api/knowledge-base/images/3d27badc-59ac-4691-aa08-341552274612)\n\nOr if you access directly via the url as follows:\n\n![](/api/knowledge-base/images/f396862e-99b0-40b2-92e2-c0557c71a8a6)\n\n![](/api/knowledge-base/images/3c6bd223-47a6-4918-bab4-141163afa421)\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-16T10:36:43.819Z","2026-08-27T06:56:02.211Z","b181aba6-762e-4452-9db8-51c68fff9ea6",[],[],[],"How To Log In To Expensify Mobile (Okta SSO + Passkey)","how-to-log-in-to-expensify-mobile-okta-sso-passkey","# Summary\n\nThis article explains how to log in to Expensify on your mobile device.\n\n---\n\n# Steps\n\n1. Enroll Okta Verify (required)\n - [How To Add Okta Verify (2FA) to your Okta Profile](https://helpdesk2.grafana.com/docs/it-ops-docs/okta/eb8d9803-f5af-4b00-9040-f41c061d75c0)\n2. Create a Passkey on your phone\n - [How To Add A Passkey On Your Phone To Your Okta Profile](https://helpdesk2.grafana.com/docs/it-ops-docs/okta/5707a389-295f-40c4-8ad3-8eeae91c8e12)\n3. Log in to Expensify\n 1. Open the **Expensify** app on your phone.\n 2. Enter your **Grafana email address**.\n 3. Approve the **Okta Verify Push** on your phone *or* complete the biometric prompt (Face ID / Touch ID / Fingerprint).\n 4. You should be logged in to Expensify.\n\n---\n\n# Troubleshooting\n\n**Problem:** You're getting the error below when signing into the Expensify mobile app. The error is *“Verify with Security Key or Biometric Authenticator – The operation either timed out or was not allowed”.*\n\n**First, try selecting \"Verify with something else\" and use a different method.** If that didn't work, continue with this guide.\n\n![image.png](/api/knowledge-base/images/47901743-e1c6-45fb-be66-74debe0229d4)\n\n1. **Close Expensify** completely, then reopen and try again.\n2. **Avoid Incognito/Private mode** for the first login.\n3. On your phone, open : confirm **Okta Verify** *and* **Passkey** (or **Security Key or Biometric**) are listed under *Settings → Security Methods*.\n4. Ensure **Notifications** are allowed for **Okta Verify**.\n5. Ensure **Okta Passkey** is in your phones password manager\n 1. **iPhone**: check *Settings → Passwords → Passkeys* for your Okta passkey.\n 2. **Android**: check *Google → Password Manager → Passkeys*.\n6. If you still see “Security Key or Biometric only,” log into [**https://grafana.okta.com**](https://grafana.okta.com) once more in the phone’s browser, then retry Expensify.\n7. As a last step, **delete and reinstall Expensify**, then retry.\n\n---\n\n# Still Failing?\n\nIf you don't already have a ticket open, post in [**#it-help**](https://grafanalabs.enterprise.slack.com/archives/C02GNJYAXJB) for assistance and include your phone model, iOS/Android version, the time of failure, and a screenshot of the error.\n\n---\n\n*Last Reviewed: 07.30.2026 by AJ Tomko*","2026-07-01T08:46:07.352Z","2026-08-27T06:55:28.747Z","4610f64a-d6b9-4eaa-a38b-3447a5bf9ee7",[],[],[],"How To Connect LinkedIn Sales Navigator And Salesforce","how-to-connect-sales-nav-to-salesforce-connect-salesforce-to-sales-nav","# Summary\n\nPlease review [this wiki article](https://wiki.grafana-ops.net/w/index.php/GTM/Enablement/LinkedIn_Sales_Navigator_to_Salesforce_Connection_Setup). If still unsuccessful, please reach out to [#gtm-tools-help (formerly salesforce-help)](https://grafanalabs.enterprise.slack.com/archives/C02SJL4L2Q5)\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-07-01T17:55:15.661Z","2026-08-27T07:05:05.593Z","c3d81d9d-f538-4bc8-b309-278e93869f40",[],[],[],"How To Access And Sign In To OrbStack","how-to-access-and-sign-in-to-orbstack","# Summary\n\nThis article will outline how to access Orbstack once you have requested a license for the software.\n\n---\n\n# Steps\n\n1. If you haven't already, you can ask GrotBot 2.0 to create a request for orbstack by completing the 'Application Access' from\n2. You will need to accept the invitation in your email inbox.\\\n ![](/api/knowledge-base/images/2142b285-c506-4d48-97e2-b950ef541215)\n3. Once you accept the invitation link, you will need to click Sign-In and authorize with Google Sign-In:\\\n ![](/api/knowledge-base/images/60c71716-feae-401a-90b8-a1ace0e06718)\n4. Once you authenticate with Google, you will see a confirmation:\\\n ![](/api/knowledge-base/images/ff828060-5c76-4121-9ad1-ed6d566a90ae)\n5. Go [here](https://orbstack.dev/download) to download the software for your OS platform.\n6. Once installed, sign in to your account within the desktop app to unlock all the features of your license:\\\n ![](/api/knowledge-base/images/487ead10-2042-489e-9b1c-7a2c2a6a5128)\n7. Once you are sign in properly, you will see your username and the Pro license shown:\\\n ![](/api/knowledge-base/images/f9b801ee-a823-4a54-8ad1-0336d56049a2)\n8. That's it! You can begin using the software.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-22T14:07:52.640Z","2026-08-27T06:55:59.376Z","a1a127c3-d83a-4011-b861-489b4160db2a",[],[],[],"Harmony SASE (Perimeter81) VPN Guide For End Users","harmony-sase-perimeter81-vpn-guide-for-end-users","# Summary\n\nPermiter81 is now known as Harmony SASE by Check Point. Both names may be used interchangeably\n\n---\n\n# Request access via GLM\n\nPerimeter81 is a VPN that may be needed by some Grafinistas who make extensive use of public WiFi as an additional layer of security.\n\nIt can be requested via [GLM](http://glm.grafana-ops.net) no ticket is needed.\n\n---\n\n# Initial Setup\n\nOnce approved, go to Okta, and click on the Permiter81 tile, and walk through the setup.\n\n![](/api/knowledge-base/images/7af4b42f-7f5d-4700-8a32-05c8d48daee2)\n\n![](/api/knowledge-base/images/967d85f5-656c-440f-9577-772abb6148d0)\n\n![](/api/knowledge-base/images/43183934-9053-49ec-8771-2236d0bca9a4)\n\nDownload the VPN Client for your OS and install.\n\n---\n\n# MacOS\n\nThere should be a new icon in your app area, click on this & click Signin\n\n![image.png](/api/knowledge-base/images/309a920d-2407-4ade-9a7f-e75873982931)\n\n![image.png](/api/knowledge-base/images/549ca5ed-6757-4e1a-be6d-11063fcecc81)\n\n---\n\n# Windows\n\n![image.png](/api/knowledge-base/images/994f63ed-8397-4165-9125-84c63cf875c9)\n\n![image.png](/api/knowledge-base/images/ea75ce82-993b-489d-84a3-5bf135f12084)\n\n---\n\n# All systems\n\nIt will return you to a login screen to sign back into okta to bind to your identity.\n\n![](/api/knowledge-base/images/d0e0f50f-4b41-4c08-af78-26105c0ade93)\n\n**If prompted for a workspace, enter GRAFANA and continue.**\n\nIt will prompt you to open the app from the login screen .\n\n![image.png](/api/knowledge-base/images/3edf8c68-158c-4ba4-8a24-2353e25c4e61)\n\nClick Connect on **Private Networks** and then **User Public WiFi VPN** as shown below:\n\n![](/api/knowledge-base/images/fa6dce23-b682-4efa-8433-7abf31c308cc)![](/api/knowledge-base/images/30f92311-d8c2-47a6-a388-5164832dc07e)\n\nYou should now show as connected.\n\nOr if you would like to breakout from a particular country, choose **Shared Networks** and the **country** from the list\n\n![](/api/knowledge-base/images/6c07b302-86bf-4923-b1a9-852abacc4bdf)\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-07-10T10:54:38.884Z","2026-08-27T07:05:42.968Z","8ddd431a-67b8-45d4-a8ab-13a8403e2422",[],[],[],"Harmony SASE (Perimeter81) VPN Guide For Customer Support","harmony-sase-perimeter81-vpn-guide-for-customer-support","# Summary\n\nPermiter81 is now known as Harmony SASE by Check Point. Both names may be used interchangeably\n\nPerimeter81 is a VPN that may be needed by some Grafinistas who make extensive use of public WiFi as an additional layer of security. It is also used by authorised users (Such as Customer Support) to access specific customer stacks that only allow access via allow-listed IP addresses.\n\n---\n\n# Request access via GLM\n\nIt can be requested via [GLM](http://glm.grafana-ops.net) no ticket is needed.\n\nOnce approved, you can either use the Perimeter81/Harmony VPN client , (Option 1) or the SSL via custom URL (Option 2)\n\n---\n\n# Option 1 VPN Client.\n\nFollow the Perimeter81 / Harmony SASE [setup guide article](https://grafana.unthread.io/dashboard/projects/a471eed8-7bdc-4dc4-ac5f-7f6eef4557ee/knowledge/articles/8ddd431a-67b8-45d4-a8ab-13a8403e2422/edit) to install the client.\n\nTo use this for customer support where customers have IP Allow-listing in place, click Connect on the **VPN - Customer Whitelist Access** as shown below:\n\n![](/api/knowledge-base/images/8a300e7e-8a2b-4438-b3b2-d3a167238045)![](/api/knowledge-base/images/249e9ac3-d382-486d-856e-07948ec9791c)\n\nYou should now show as connected with a Public Egress IP of 131.226.37.220\n\n---\n\n# Option 2 - Clientless via Custom URL\n\nNo need to use the VPN client.\n\nFor accessing our customers who have IP allow-listing enabled, an alternative method is to use the custom URL SSL tunnel as shown in the example below for our customer Clover:\n\nCustom URL\n\nClick [demR8CSIuQ.pzero.perimeter81.com](http://demR8CSIuQ.pzero.perimeter81.com) >> Sign in with Okta\n\n![](/api/knowledge-base/images/e810876e-3b9f-46df-8409-3dd84ddcde84)\n\n >>SSL Tunnel with egress ip 131.226.37.220>> [clovernetwork.grafana.net](http://clovernetwork.grafana.net)\n\n![](/api/knowledge-base/images/36bf8126-3cfb-44c3-b19d-579bfcc86836)\n\n---\n\n# Customer list\n\nThis is the current (2026-07-10) list of customers and orgs that have this level of firewall configured. Refer to the admin panel link for the customer details.\n\n| Customer | Admin panel link | |\n| --- | --- | --- |\n| Clover | | |\n| | | |\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-07-10T12:18:17.057Z","2026-08-27T06:56:19.700Z","b2f46a94-e82d-48a4-bc67-ff2a54f84ef4",[],[],[],"AI Platforms","ai-platforms","# Summary\n\nThis article lists the AI platforms available at Grafana and how to request access to each one.\n\n---\n\n# Anthropic: Claude Enterprise (Including Claude Code & Claude Cowork)\n\nUse for all day to day Claude work.\n\nRequest via Grafana License Manager (GLM)\n\n---\n\n# Anthropic: Claude Platform ( API access)\n\nClaude Platform API access does not get us the same discounts as using Claude Enterprise. Use the platform.claude dev/test/prod application usage only.\n\nRequest via Grafana License Manager (GLM)\n\n---\n\n# OpenAI: ChatGPT - Enterprise\n\nUse for all day to day ChatGPT work.\n\nUse Grafana License Manager (GLM)\n\n---\n\n# OpenAI: API Platform\n\nChatGPT Platform API access does not get us the same discounts as using ChatGPT Enterprise. Use platform.openai.com for dev/test/prod application usage only.\n\n---\n\n# Anthropic Fable / Fable5 access:\n\nAccess to this is restricted for cost reasons. See the announcement \n\nTemporary access (up to 12 hours at a time) via timed access ( is the recommended and preferred way forward if Fable5 is really needed.\n\nPermanent access to Fable is not permitted by policy.\n\n---\n\n# Warp.dev: User\n\nOnce an Agent has responded to your ticket you will be sent an email inviting you to Warp. Once accepted you should have access to login through your Okta dashboard via SSO. If the tile doesn't load right after refreshing the screen, please sign out and sign back in from Okta. Accept the invite and continue to login using SSO. If you have the desktop app, also log in using SSO.\n\n*Optionally: You can watch [this Loom video](https://www.loom.com/share/28bd0dfb1596499a90a6d2ec4f9f4f11?sid=7679cbb4-2165-44cd-b9c1-5f6fdd2d1137) of how to log-in to the desktop and web using SSO.*\n\n---\n\n*Last Reviewed: 08.14.2026 by Simon Crute*","2026-06-22T18:03:06.483Z","2026-09-04T16:25:13.563Z","4c63d527-9545-4152-8490-7f0ea353c5d5",[],[],[],"GitHub","github","2026-07-15T19:36:54.904Z","50189cee-0f20-4d48-a798-ae31f428988b",[864,865,866,867,868],[],{"_90":904,"_174":905,"_191":-5,"_192":906,"_194":861,"_177":144,"_178":907,"_180":908,"_15":909,"_17":18,"_198":910,"_200":-5,"_201":911,"_203":912},{"_90":895,"_174":896,"_191":-5,"_192":897,"_194":861,"_177":144,"_178":898,"_180":899,"_15":900,"_17":18,"_198":901,"_200":-5,"_201":902,"_203":903},{"_90":886,"_174":887,"_191":-5,"_192":888,"_194":861,"_177":144,"_178":889,"_180":890,"_15":891,"_17":18,"_198":892,"_200":-5,"_201":893,"_203":894},{"_90":878,"_174":879,"_191":-5,"_192":880,"_194":861,"_177":144,"_178":881,"_180":881,"_15":882,"_17":18,"_198":883,"_200":-5,"_201":884,"_203":885},{"_90":869,"_174":870,"_191":-5,"_192":871,"_194":861,"_177":144,"_178":872,"_180":873,"_15":874,"_17":18,"_198":875,"_200":-5,"_201":876,"_203":877},"How To Get Access To Grafana Staff Apps (grafana-staff-apps)","how-to-get-access-to-grafana-staff-apps","# Summary\n\nGet access to `grafana-staff-apps` organization and `app-authors` team.\n\n---\n\n# Steps\n\n1. Locate and click the tile in your Okta dashboard titled `Github Enterprise - Grafana Staff Apps`\n\n---\n\n*Last Reviewed: 09.03.2026 by AJ Tomko*","2026-09-03T18:04:59.040Z","2026-09-03T18:06:05.607Z","0af457f5-ddba-4e84-b7b1-e8f8ecbf4337",[],[],[],"How To Get Access To Grafana Knowledge (grafana-knowledge)","how-to-get-access-to-grafana-knowledge-grafana-knowledge","# Summary\n\nGet access to `grafana-knowledge` organization.\n\n---\n\n# Steps\n\n1. Locate and click the tile in your Okta dashboard titled `Github Enterprise - Grafana Knowledge`\n\n---\n\n*Last Reviewed: 09.03.2026 by AJ Tomko*","2026-09-03T18:10:51.088Z","4667fa95-9ced-46cb-8b9d-a5fc44892770",[],[],[],"How To Enable Cursor Bot","how-to-enable-cursor-bot","# Summary\n\nCursor bot is a workflow system that lets you assign coding tasks directly from a Slack message. By mentioning @Cursor in a Slack thread with a prompt, a cloud-based AI agent spins up, writes code in a remote environment, and automatically opens a pull request (PR) on GitHub for your review.\n\n---\n\n# Prerequisites\n\nIn order to use @Cursor bot the github app must be authorized to the github repository by Platform Productivity and included in the list of repositories in the Cursor admin console by IT Operations\n\n---\n\n# Steps\n\n1. Open a ticket with Platform Productivity to have the desired repository enabled through the GitHub App\n2. Once the app is authorized for the repository please open a ticket with IT Operations and the team will enable it in the Cursor admin UI.\n\n---\n\n*Last Reviewed: 08.05.2026 by AJ Tomko*","2026-08-05T13:40:18.830Z","2026-08-27T07:05:01.966Z","2315843a-eaf5-4d32-91a4-b1b77319dede",[],[],[],"How To Add GitHub Information To Workday To Gain Access To The Grafana Organization","how-to-add-github-information-to-workday-to-gain-access-to-the-grafana-organization","# Summary\n\nYour GitHub information needs to be added to Workday. From there, it will be synced to GitHub and they will be invited to our Grafana organization. Here is how you can add this information:\n\n---\n\n# Steps\n\n1. View Profile (Silhouette icon-top right)\n2. Actions (Under the name and job title - top left)\n3. Additional Data > View All\n4. Edit Github Username (Username only / not the URL)\n\n![](/api/knowledge-base/images/2a0af8a6-76ea-4cfe-bdc9-c3e4eacd5891)\n\n---\n\n# Notes\n\nNote it may take up to 12 hours for your information to be synced properly and for the invite email to be sent to your email address attached to your GitHub username.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T08:43:41.897Z","2026-08-27T06:55:18.794Z","e833d406-2d0d-400b-9e0c-9670818a9dfc",[],[],[],"How To Access Specific GitHub Repositories","how-to-access-specific-github-repositories","# Summary\n\nIT is responsible for initial access to GitHub through Okta which is automated (see: Similar Articles). For access to a specific repository reach out to your manager or an administrator of the repository. IT does not dictate repository permissions and defer to managers or repository administrators to make the proper decisions on who should have access.\n\n---\n\n# Similar Articles\n\n- [How To Add GitHub Information To Workday To Gain Access To The Grafana Organization](https://helpdesk2.grafana.com/docs/it-ops-docs/github/how-to-add-github-information-to-workday-to-gain-access-to-the-grafana-organization)\n\n---\n\n*Last Reviewed: 09.03.2026 by AJ Tomko*","2026-06-16T12:25:38.349Z","2026-09-03T17:32:12.701Z","08c6e6b0-64e1-4fdb-aa65-ae31e36fe293",[],[],[],"General/Other","generalother","2026-07-15T20:24:03.422Z","17b7db25-e314-4e93-bf20-1a7c9f785877",[967],[919],{"_55":920,"_174":921,"_92":-5,"_135":-5,"_176":916,"_177":144,"_178":922,"_180":923,"_15":924,"_17":18,"_182":280,"_166":925,"_185":926},"Browsers","browsers","2026-07-15T20:14:13.447Z","2026-08-18T19:44:00.565Z","50263eb1-28b8-4b95-b1fa-585d8e8904c2",[927,928,929,930],[],{"_90":958,"_174":959,"_191":-5,"_192":960,"_194":924,"_177":144,"_178":961,"_180":962,"_15":963,"_17":18,"_198":964,"_200":-5,"_201":965,"_203":966},{"_90":949,"_174":950,"_191":-5,"_192":951,"_194":924,"_177":144,"_178":952,"_180":953,"_15":954,"_17":18,"_198":955,"_200":-5,"_201":956,"_203":957},{"_90":940,"_174":941,"_191":-5,"_192":942,"_194":924,"_177":144,"_178":943,"_180":944,"_15":945,"_17":18,"_198":946,"_200":-5,"_201":947,"_203":948},{"_90":931,"_174":932,"_191":-5,"_192":933,"_194":924,"_177":144,"_178":934,"_180":935,"_15":936,"_17":18,"_198":937,"_200":-5,"_201":938,"_203":939},"How To Update Chrome Manually","how-to-update-chrome-manually","# Summary\n\nGoogle releases Chrome updates very frequently; this article explains why they matter, how to update Chrome manually, and how to restore your tabs afterward.\n\n---\n\n# Why do we need to update Chrome so often?\n\nGoogle releases security and feature updates to chrome very frequently (Weekly +/-).\n\nFrom a security perspective, it’s very important to keep your browser up to date as your primary interface to the internet.\n\nYou’d be surprised how many Critical and High vulnerabilities are addressed by these frequent updates, reducing the attack surface of your browser. [More info here](https://docs.google.com/spreadsheets/d/188GfixlNNT1JTgVw-4O-MZ1VHBZswiS7Q7Y-2gjgIIk/edit#gid=0)\n\n---\n\n# Steps\n\nGo Here in your browser 3 dots > Help > About Google Chrome\n\n![](/api/knowledge-base/images/bb58eb06-f127-4458-a587-a822f0568162)\n\nChrome will update and prompt for a relaunch\n\n![](/api/knowledge-base/images/9c164fe6-0eb1-4393-b085-78cd73eccc97)\n\n---\n\n# 💥 Tips for making Chrome updates as painless as possible 💥\n\n**💥 Set Continue where you left off** in your browser to restore your tabs after an update.\n\nGo Here in your browser 3 dots > Settings > On Start-up (url: chrome://settings/onStartup)\n\n![](/api/knowledge-base/images/2bb8ba23-537d-405d-84d0-2802adb75476)\n\n**💥 Use History to restore all those tabs**\n\nGo Here in your browser 3 dots > History >X Tabs > Restore Window \n\n(This example restores a 5 tab window)\n\n![](/api/knowledge-base/images/03281098-0bc1-42db-951f-5432d266fe3e)\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T09:09:51.994Z","2026-08-27T07:04:42.678Z","55204fe2-b102-42ef-90d0-3e866c9832bf",[],[],[],"How To Set Google Chrome 142 New Security Setting: Local Network Access","how-to-set-google-chrome-142-new-security-setting-local-network-access","# Summary\n\n**Additional info Chrome 142 New Security Setting [Local Network Access](https://developer.chrome.com/blog/local-network-access)**\n\nSome apps will need this setting Allowed like Kolide, Box, etc.\n\n---\n\n# Steps\n\nAfter you have upgraded to Google Chrome 142, some sites/apps like Kolide will prompt for access as shown below where you would click Allow for sites/Apps you trust that need this access.\n\n![](/api/knowledge-base/images/c4e1ebb8-a459-4f82-bc00-a35c75536c01)\n\nYou can also add sites manually as follows:\n\nType this url in chrome: **chrome://settings/content/localNetwork** \n\nThis will take you to the new section where you can add the domains as follows:\n\n![](/api/knowledge-base/images/289af7b2-29e3-47ea-9b3c-c0367355afed)\n\nUse this format for wildcard domains:\n\n**\\[\\*.\\][box.com](http://box.com)**\n\n**\\[\\*.\\][box.net](http://box.net)**\n\n**\\[\\*.\\][boxcn.net](http://boxcn.net)**\n\n**\\[\\*.\\][boxcdn.net](http://boxcdn.net)**\n\n**\\[\\*.\\][boxenterprise.net](http://boxenterprise.net)**\n\n**Mac users** can find this in the Jamf Self service App on their Macbooks under the maintenance section called \"Google Chrome 142 Local Network Access Settings\"\n\n![](/api/knowledge-base/images/1e1e4fbc-b1f3-4024-afed-13dece9ab1e5) \n\n![](/api/knowledge-base/images/601ccec9-63ff-495b-adfb-777b5cdd0b1d)\n\nCurrently this will apply the necessary domains for Kolide & Box.\n\n---\n\n# Brave Browser\n\nYou may see a popup like this for some sites in Brave where you can choose the appropriate option for the site/app you trust that needs this access.\n\n![](/api/knowledge-base/images/3f54a0fc-7431-4f1d-bcd0-59c61d20e52f)\n\nTo add sites manually please go here in brave : [brave://settings/content/localNetworkAccess](https://helpdesk.grafana.com/a/tickets/brave://settings/content/localNetworkAccess)\n\nSettings > Privacy & Security > Site & Shields settings > Additional Permissions > Local network\n\n![](/api/knowledge-base/images/cb100653-05ec-42cb-bc19-884c879998bb)\n\nClick add and add **\\[\\*.\\][kolide.com](http://kolide.com)**\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-23T08:40:06.645Z","2026-08-27T06:55:02.230Z","3be3304a-5342-4043-a257-2f473a451bac",[],[],[],"How To Import Bookmarks Into Google Chrome","how-to-import-bookmarks-into-google-chrome","# Summary\n\nImport Bookmarks From Most Other Browsers into Google Chrome\n\nThe provided document outlines the steps to import bookmarks from various browsers, such as Firefox, Internet Explorer, and Safari, into Google Chrome. The summarized steps are as follows:\n\n---\n\n# Steps\n\n1. Open Google Chrome on your computer.\n\n2. Click on the **three-dot menu** icon at the top right corner (More).\n\n3. Choose \"**Bookmarks**\" and then select \"**Import Bookmarks and Settings.**\"\n\n4. From the options provided, select the **browser** that contains the bookmarks you want to import (e.g., Firefox, Internet Explorer, Safari).\n\n5. Click on the **\"Import\"** button.\n\nOnce the import process is complete, click \"**Done**\" to finish\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-16T10:29:00.296Z","2026-08-27T06:46:03.229Z","6136d0e5-d9a6-4600-9f46-5a70b8122cda",[],[],[],"How To Clear Browser Cache, Cookies, And Site Data","how-to-clear-browser-cache-cookies-and-site-data","# Summary\n\nOfficial vendor instructions for clearing cache, cookies, and site data in Chrome, Safari, Firefox, and Brave.\n\n---\n\n### Chrome\n\n- \n\n### Safari\n\n- \n\n### Firefox\n\n- \n\n### Brave\n\n- \n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-07-09T19:10:31.359Z","2026-08-27T07:04:36.552Z","878c386f-584c-4044-8b0f-adf908fd87fc",[],[],[],{"_90":968,"_174":969,"_191":-5,"_192":970,"_194":916,"_177":144,"_178":971,"_180":972,"_15":973,"_17":18,"_198":974,"_200":-5,"_201":975,"_203":976},"How To View Vendor Status Or Outages","how-to-view-vendor-status-or-outages","# Summary\n\n**Simple!**\n\n![](/api/knowledge-base/images/68c13296-be4d-4383-9d34-286b800d773a)\n\nWe use StatusGator to track our vendors and alert us to when there are outages.\n\nYou can check for status updates in the Slack channel [#vendor-status](https://raintank-corp.slack.com/archives/C0326UMMCL8).\n\nYou can also view a web-based dashboard that includes outage history at \n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-16T10:34:01.298Z","2026-08-27T06:45:59.706Z","1d913490-352c-43bf-85e2-3508d0fc3d4c",[],[],[],"DockerHub","dockerhub","2026-07-15T20:12:14.160Z","3a9af533-162d-4e8f-a5c3-b1c57dd08dfc",3,[984,985,986],[],{"_90":1005,"_174":1006,"_191":-5,"_192":1007,"_194":980,"_177":144,"_178":1008,"_180":1008,"_15":1009,"_17":18,"_198":1010,"_200":-5,"_201":1011,"_203":1012},{"_90":996,"_174":997,"_191":-5,"_192":998,"_194":980,"_177":144,"_178":999,"_180":1000,"_15":1001,"_17":18,"_198":1002,"_200":-5,"_201":1003,"_203":1004},{"_90":987,"_174":988,"_191":-5,"_192":989,"_194":980,"_177":144,"_178":990,"_180":991,"_15":992,"_17":18,"_198":993,"_200":-5,"_201":994,"_203":995},"How To Update Docker Hub Email Address","how-to-update-docker-hub-email-address","# Summary\n\nHow to change the email address on your Docker Hub account to your Grafana email address.\n\n---\n\n# Steps\n\n1. Log into Docker Hub.\n2. Click your username at the top right and select **My Profile.**\n\n![](/api/knowledge-base/images/5737b0aa-8527-49fd-a52a-8c059f0d451f)\n\n3. Click **Edit profile.**\n\n![](/api/knowledge-base/images/61c45ba4-b60f-42e3-a510-a1691fc1b629)\n\n4. Click the **Edit** button under your email address.\n\n![](/api/knowledge-base/images/4957ebee-4837-44e3-b7c4-8ae09ea0ab00)\n\n5. Enter your Grafana email address and your Docker Hub password, then click **Send Verification Email.**\n6. You’ll receive an email at the new address.\n7. Click **Add email address** and log into Docker Hub to complete the change.\n\n![](/api/knowledge-base/images/f6cce4c9-d430-4d01-a696-225a6f406de4)\n\n---\n\n*Last Reviewed: 08.27.2026 by AJ Tomko*","2026-06-17T12:21:14.145Z","2026-08-27T18:59:08.982Z","7ac26ca3-ff3b-4b74-b5d6-a12bc2533df5",[],[],[],"How To Create A Repository In Docker Hub","create-a-repository-in-docker-hub","# Summary\n\nHow to create a new repository in the grafana organization on Docker Hub and assign the appropriate team permissions.\n\n---\n\n# Steps\n\n1. Sign In to Docker Hub:\n\n- ● Navigate to Docker Hub (or click the Okta tile).\n- ● Click on the Sign In button located at the top-right corner.\n- ● Enter your Grafana email address and click Continue to log in via Okta.\n- ● Once signed in, click on the grafana organization at the top-right of the page (see below).\n\n2. Navigate to Repositories:\n\n- ● Select the Repositories tab.\n\n![see . Y} Create ository Organizations grafana @ Grafana View all... 222 Explore Repositories Organizations oke — Organizations / grafana / Repositories Grafana @ Verified Publisher SSO ENABLED SCIM ENABLED 2 Community Organization l Grafana Labs Sweden https://grafana.com/ (7 Joined . N Members Teams Repositories Activity Settings New Billing Insights & analytics New All Content Search by repository name grafana / fluent-bit-plugin-loki €3 Containg Imane I ast nushed 9 mintes ann](/api/knowledge-base/images/61790eaa-174b-4a1c-887d-4753dd4a5482)\n\n3. Create a New Repository:\n\n- ● Click on the Create Repository button located on the Repositories page.\n\n![docker hut Explore Repositories Organization Q search Docker Hub #K @ & ¢ Organizations grafana / Repositories Grafana @ Verified Publisher sson @ 2 co ho d @ hpsgr com GE 14,201 Members Teams o Repositories Activity Settings ew Billing Insights & analytics ew Al Content Search by repository name (Q 2 oo graf w7 1173831242 @ Public Cont](/api/knowledge-base/images/e3932477-0cd7-44fb-9b57-87a763c07308)\n\n4. Fill in Repository Details:\n\n- ● Repository Name: Enter a unique name for the requester's repository. This name will be used to tag and pull images.\n- ● Description: (Optional) Provide a short description of what the repository contains.\n- ● Visibility: Choose between Public (accessible by anyone) and Private (restricted access). Most repositories in our org are Public, but you should verify with the requester ﬁrst.\n\n![9 dockerht Explore Repositories Organizations (Q earch Docker Hub s+K Repositories / Create Create repository Pushing images N You can push a new image to this repository using the CLI: grafana Repository Name docker push new-repo:tagname docker tag local-image:tagname new-repo:tagnan Make sure to replace tagname ith your desired image rep Short description Ashort d to identify your repository. If the repository is public, this description is used to index your cor t cker Hub and in sear b ch result Visibility ® Appears in Docker Hub search results Public () O Frate & Only visible to you Cancel](/api/knowledge-base/images/5e02ae85-0a4b-40eb-83a7-46c172a2b5ff)\n\n5. Create the Repository:\n\n- ● After ﬁlling in the details, click on the Create button to create the repository.\n\n6. Add Permissions to the Repository:\n\n- ● After creating the repository, click the Permissions tab and add the grafanalabs Team with the Read & Write permission. Other common ones are the grafanabot Team with Read & Write permission and the grafanabuildadmins Team with the Admin permission.\n\n---\n\n*Last Reviewed: xx.xx.xxxx by Y Z*","2026-06-30T12:41:46.242Z","2026-08-27T06:54:33.340Z","f86ee78b-bfe7-4560-9535-01d783b0189a",[],[],[],"How To Access Specific DockerHub Repositories","how-to-access-specific-dockerhub-repositories","# Summary\n\nIT is responsible for initial access to DockerHub through Grafana License Manager (GLM) which is automated. For access to a specific repository reach out to your manager or an administrator of the repository. IT does not dictate repository permissions and defer to managers or repository administrators to make the proper decisions on who should have access.\n\n---\n\n*Last Reviewed: 09.03.2026 by AJ Tomko*","2026-09-03T17:34:26.734Z","a9767a92-ab3f-4353-9f08-13952c2d2fcd",[],[],[],"AWS","aws","2026-07-15T20:22:26.644Z","1bc58870-e696-46ac-93c1-e859b713507d",[1019],[],{"_90":1020,"_174":1021,"_191":-5,"_192":1022,"_194":1016,"_177":144,"_178":1023,"_180":1024,"_15":1025,"_17":18,"_198":1026,"_200":-5,"_201":1027,"_203":1028},"How To Reset AWS WorkSpaces Password","how-to-reset-aws-workspaces-password","# Summary\n\nThis article explains how to reset your AWS Workspaces password on MacOS.\n\n(See [linked video](https://%3Chttps://drive.google.com/file/d/1lkSVJLtlgMDj1QFurvj9a9bCmaqOew3K/view?usp=sharing%3E) for instructions)\n\n---\n\n# Steps\n\n1. On the top menu bar, click \"View\" and then \"Send Ctrl + Alt + Delete\"\n2. Click \"Change a password\"\n3. Type in your old password and new password (twice)\n4. 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